App

Jira Service Management integrations

Connect Jira Service Management to any other app, or use it from your AI client over MCP. Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Connects with an API keyatlassian.com
2 triggers11 actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

Build solutions, not workarounds.

What do you want to automate with Jira Service Management?

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Connect your AI client

Give your AI client this address.

https://mcp.apiant.ai

One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

Set it up in your client
Claude Code

Run this in the directory you want to work in.

claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai

Start Claude Code there, approve the server, and sign in in the browser page it opens.

Claude Code guide (opens in a new tab)
Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

Setup guide (opens in a new tab)
Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

Setup guide (opens in a new tab)
Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

Setup guide (opens in a new tab)
Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

Setup guide (opens in a new tab)
Grok

Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.

Setup guide (opens in a new tab)
Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

Setup guide (opens in a new tab)

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What your agent can do with Jira Service Management

Triggers and actions 2 triggers · 11 actions

  • Trigger
    New Request

    Triggers when a new customer request is raised in Jira Service Management.

  • Trigger
    Updated Request

    Triggers when a customer request in Jira Service Management is created or changed (status, fields or other details).

  • Action
    Add comment

    Adds a public or internal comment to a Jira Service Management customer request.

  • Action
    Add organization

    Adds an existing organization to a service desk so its members can raise requests there. Does nothing if the organization is already on the service desk.

  • Action
    Add participants to request

    Adds one or more users as participants on a Jira Service Management customer request and returns the request's participants.

  • Action
    Create Request

    Creates a customer request in a Jira Service Management service desk, using the chosen request type and its field values.

  • Action
    Get request

    Returns a customer request by its ID or key, including its summary, status, reporter and field values.

  • Action
    List comments

    Returns the comments on a Jira Service Management customer request, optionally filtered to public or internal comments.

  • Action
    List customers

    Returns the customers of a service desk, optionally filtered by name or email.

  • Action
    List requests

    Returns the customer requests visible to the connected user, optionally filtered by service desk, request type, status, ownership or a summary search.

  • Action
    List request types

    Returns the customer request types available in a Jira Service Management service desk, optionally filtered by group or search text.

  • Action
    List service desk organizations

    Returns the customer organizations associated with a service desk.

  • Action
    List service desks

    Returns all the service desks in your Jira Service Management site that you have access to, with each desk's id, project key and name.

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Questions

Jira Service Management, answered

Is there a Jira Service Management MCP server?

APIANT's MCP server at https://mcp.apiant.ai works with Jira Service Management. Add that address to any AI client that takes a remote MCP server and sign in once in your browser. Your client can then run Jira Service Management actions on demand, or have APIANT build, test and run automations that use Jira Service Management. Nothing to install.

What can start an automation from Jira Service Management?

Any of Jira Service Management's 2 triggers in the catalog, including New Request and Updated Request. Describe the moment in plain language and your agent picks the right one.

What can your agent do in Jira Service Management?

Any of Jira Service Management's 11 actions, including Create Request, Add comment, Add organization and Add participants to request. Your agent maps the data both ways and tests every scenario before it ships.

Can I use Jira Service Management directly from Claude, ChatGPT or Cursor?

Yes. Connect your AI client to APIANT once and it works with Jira Service Management two ways. Ask it to do something in Jira Service Management once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running on its own. A one-off action uses your plan's tasks the same way an automation step does.

Do I need to write code against the Jira Service Management API?

No. APIANT connects to the Jira Service Management API for you, with your Jira Service Management API key. Describe what you want in plain language and your agent builds it on the Jira Service Management triggers and actions in the catalog. If you need an endpoint that is not there yet, your agent reads the Jira Service Management API documentation and adds it.

Which apps can Jira Service Management connect to?

Any app in the catalog; the list on this page pairs Jira Service Management with each of them. If the other app is missing, point your agent at its API documentation and it builds the connector.

What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.