Connect Jira Service Management and SendGrid

Both apps 27Jira Service Management 13SendGrid 14

• Trigger
  New Request

  Triggers when a new customer request is raised in Jira Service Management.

• Trigger
  Updated Request

  Triggers when a customer request in Jira Service Management is created or changed (status, fields or other details).

• Action
  Add comment

  Adds a public or internal comment to a Jira Service Management customer request.

• Action
  Add organization

  Adds an existing organization to a service desk so its members can raise requests there. Does nothing if the organization is already on the service desk.

• Action
  Add participants to request

  Adds one or more users as participants on a Jira Service Management customer request and returns the request's participants.

• Action
  Create Request

  Creates a customer request in a Jira Service Management service desk, using the chosen request type and its field values.

• Action
  Get request

  Returns a customer request by its ID or key, including its summary, status, reporter and field values.

• Action
  List comments

  Returns the comments on a Jira Service Management customer request, optionally filtered to public or internal comments.

• Action
  List customers

  Returns the customers of a service desk, optionally filtered by name or email.

• Action
  List requests

  Returns the customer requests visible to the connected user, optionally filtered by service desk, request type, status, ownership or a summary search.

• Action
  List request types

  Returns the customer request types available in a Jira Service Management service desk, optionally filtered by group or search text.

• Action
  List service desk organizations

  Returns the customer organizations associated with a service desk.

• Action
  List service desks

  Returns all the service desks in your Jira Service Management site that you have access to, with each desk's id, project key and name.

• Trigger
  New bounce

  Polls the v3 Suppression Bounces API for bounced email addresses. Emits one record per bounce.

• Trigger
  New global suppression

  Polls the v3 Suppressions API for globally-suppressed (unsubscribed) email addresses. Emits one record per suppressed email.

• Trigger
  New or updated recipient

  Triggered when a recipient is created or updated.

• Trigger
  New suppressed email

  Triggered when a new email is suppressed.

• Action
  Add to suppression group

  Add a recipient's email to a SendGrid suppression group (unsubscribe group).

• Action
  Create custom field

  Creates a new custom field.

• Action
  Create list

  Creates a new marketing contact list via the v3 Marketing Lists API.

• Action
  Create or update contact

  Adds or updates a marketing contact (upsert by email) via the v3 Marketing Contacts API. Optionally assigns to lists.

• Action
  Create or update recipient

  Creates a new recipient if the email does not exist, otherwise updates the existing recipient.

• Action
  Delete contacts

  Deletes one or more marketing contacts by their contact IDs via the v3 Marketing Contacts API.

• Action
  Get contact by email

  Looks up a marketing contact by email address via the v3 Marketing Contacts search-by-emails endpoint.

• Action
  Remove from suppression group

  Remove a recipient's email from a SendGrid suppression group (unsubscribe group).

• Action
  Send an email

  Sends an email via the v3 Mail Send API to a single recipient with subject and plain-text or HTML body.

• Action
  Send an email using template

  Sends an email via the v3 Mail Send API using a dynamic template ID. Dynamic template data is passed as a JSON object.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.