Connect Zendesk and ZoomInfo

Both apps 33Zendesk 21ZoomInfo 12

• Trigger
  New Messaging Conversation

  Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.

• Trigger
  New Ticket

  Polling trigger that fires when a new ticket is created.

• Trigger
  New User

  Polling trigger that fires when a new user is created.

• Action
  Add Comment to Ticket

  Adds a public or private comment to an existing ticket.

• Action
  Create Organization

  Creates a new organization.

• Action
  Create Ticket

  Creates a new ticket in Zendesk.

• Action
  Create User

  Creates a new user (end-user or agent).

• Action
  Delete Ticket

  Deletes a ticket by ID.

• Action
  Delete User

  Soft-deletes a user by ID.

• Action
  Get Messaging User ID

  Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.

• Action
  Get Organization

  Retrieves a single organization by ID.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  Get User

  Retrieves a single user by ID.

• Action
  List Organizations

  Lists organizations in the account.

• Action
  List Ticket Comments

  Lists all comments on a ticket.

• Action
  List Tickets

  Lists tickets in the account.

• Action
  Search

  Runs a Zendesk search query across tickets, users, and organizations.

• Action
  Search Users

  Searches users by query (name, email, etc.).

• Action
  Update Organization

  Updates an existing organization by ID.

• Action
  Update Ticket

  Updates an existing ticket by ID.

• Action
  Update User

  Updates an existing user by ID.

• Trigger
  New Intent

  Triggers when ZoomInfo records a new intent signal — a company researching one of your chosen topics. Requires the ZoomInfo Intent add-on.

• Action
  Account Summary

  Returns ZoomInfo Copilot's AI-generated account summary for a company. Requires a ZoomInfo Copilot subscription.

• Action
  Enrich Company

  Looks up one company in ZoomInfo by ID, name, website or ticker and returns the requested firmographic details.

• Action
  Enrich Company Technology

  Returns the technologies a ZoomInfo company is known to use, with each product's vendor and category.

• Action
  Enrich Contact

  Looks up one contact in ZoomInfo from a person ID, email, or name plus company, and returns the requested contact details such as email and phone.

• Action
  Get API Usage

  Returns the connected ZoomInfo user's current API usage and limits.

• Action
  Get Org Chart

  Returns the people on a ZoomInfo company's org chart with their titles, departments and org-chart tier.

• Action
  Lookup Field Values

  Returns the allowed values for a ZoomInfo search field, such as management levels, industries, scoop types or intent topics.

• Action
  Search Companies

  Searches ZoomInfo's company database by name, website, industry, location, revenue or employee count and returns the matching companies.

• Action
  Search for Contacts

  Searches ZoomInfo's contact database by name, job title, company or location and returns the matching contacts (without email or phone details).

• Action
  Search News

  Searches ZoomInfo news articles by category, URL and publish date range and returns the matching articles with their companies.

• Action
  Search Scoops

  Searches ZoomInfo Scoops — real-time business events such as hires, awards and projects — by company, type, topic and publish date.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.