Integration
Connect Zendesk and Zenlist
When New Messaging Conversation fires in Zendesk, your agent runs Get chat message in Zenlist, or New and Updated Chat Messages in Zenlist to Add Comment to Ticket in Zendesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Zendesk and Zenlist to do together?
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Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Zendesk and Zenlist can do together
From Zendesk to Zenlist
When New Messaging Conversation in Zendesk
then Get chat message in Zenlist
From Zenlist to Zendesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Zendesk and Zenlist
Triggers and actions 4 triggers · 31 actions
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
- New and Updated Chat Messages
Triggers when a client chat message is created or changed in Zenlist.
- Create a Client Invitation
Sends a new client invitation from an agent to a client by email, and returns the created invitation.
- Get agent
Returns a Zenlist agent by ID, including name, MLS details, contact info and linked account.
- Get chat message
Returns a single client chat message by its Zenlist ID.
- Get client
Returns a Zenlist client by ID, including name, contact details and assigned agent.
- Get client invitation
Returns a client invitation by its Zenlist ID, including its state, invitee details and the inviting agent.
- Get event
Returns a single client activity event (listing view, save, tour request, note, saved search or new session) by its Zenlist ID.
- Get message counts
Returns the total number of unread chat messages across all conversations for an agent, identified by their MLS member ID.
- Get search
Returns a saved client search by its Zenlist ID.
- List agents
Returns the list of agents your Zenlist partner key has access to.
- List chat messages
Returns the client chat messages your Zenlist account has access to.
- List client invitations
Returns the client invitations your Zenlist key has access to, with their state, invitee contact details and agent.
- List events
Returns the client events your Zenlist key has access to, such as listing views, saved listings, tour requests, notes, saved searches and new sessions.
- List searches
Returns the saved searches this Zenlist API key has access to, with each search's id and creation time.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Zendesk and Zenlist, answered
What can start an automation from Zendesk?
Any of Zendesk's 3 triggers in the catalog, including New Messaging Conversation, New Ticket and New User. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zenlist when something happens in Zendesk?
Any of Zenlist's 13 actions, including Create a Client Invitation, Get agent, Get chat message and Get client. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zenlist to Zendesk?
Yes. When something happens in Zenlist, your agent can act in Zendesk too. This page covers both directions: Zenlist's triggers and Zendesk's actions are listed here as well.
Do I have to build a connector for Zendesk or Zenlist?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Zendesk and Zenlist without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.