Integration
Connect Zendesk to Updown.io
When New Messaging Conversation fires in Zendesk, your agent runs Create Check in Updown.io. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Zendesk and Updown.io to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Zendesk can start in Updown.io
When New Messaging Conversation in Zendesk
then Create Check in Updown.io
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Zendesk and Updown.io
Triggers and actions 3 triggers · 28 actions
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
- Create Check
Creates a new uptime check in updown.io for a URL you want monitored, and returns the created check including its token.
- Create Recipient
Adds a new alert recipient (email, SMS, webhook, Slack-compatible or Microsoft Teams) to your updown.io account and returns the created recipient.
- Delete Check
Deletes an uptime check from updown.io by its token.
- Delete Recipient
Removes an alert recipient from your updown.io account by its id.
- Get Check
Returns a single updown.io uptime check by its token, including its current status, uptime and settings.
- Get Check Metrics
Returns performance metrics for an updown.io check over a period — uptime, apdex, request counts and average timings, optionally grouped by time or monitoring location.
- List Checks
Returns every uptime check on your updown.io account with its current status and settings.
- List Downtimes
Returns the recorded outages for an updown.io check, newest first, with the reason, start and end times and duration of each.
- List Recipients
Returns every alert recipient on your updown.io account — email addresses, phone numbers, webhooks and chat integrations.
- Update Check
Updates the settings of an existing updown.io uptime check — its URL, name, interval, threshold, alert muting and more. Anything left blank keeps its current value.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Zendesk
Zendesk to ZoomZoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...
Zendesk to LinkedInLinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...
Zendesk to FacebookFacebook is a social media and advertising platform used by individuals and businesses to connect, share...
Zendesk to AnthropicAnthropic builds Claude, a family of large language models.
Zendesk to SupabaseSupabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...
Zendesk to ElevenLabsElevenLabs is an AI audio research and deployment company.
More into Updown.io
HubSpot to Updown.ioHubSpot is your all-in-one stop for all of your marketing software needs.
Salesforce to Updown.ioSalesforce is a leading enterprise customer relationship management (CRM) platform.
Slack to Updown.ioSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Google Sheets to Updown.ioGoogle Sheets
Gmail to Updown.ioGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to Updown.ioGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
Zendesk and Updown.io, answered
What can start an automation from Zendesk?
Any of Zendesk's 3 triggers in the catalog, including New Messaging Conversation, New Ticket and New User. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Updown.io when something happens in Zendesk?
Any of Updown.io's 10 actions, including Create Check, Create Recipient, Update Check and Get Check. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Updown.io to Zendesk?
Updown.io has no triggers in the catalog today, so automations start in Zendesk. If you need the other direction, ask: your agent reads Updown.io's API documentation and adds it.
Do I have to build a connector for Zendesk or Updown.io?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Zendesk and Updown.io without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.