Integration
Connect Zendesk to SimpleKPI
When New Messaging Conversation fires in Zendesk, your agent runs Get user in SimpleKPI. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Zendesk and SimpleKPI to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Zendesk can start in SimpleKPI
When New Messaging Conversation in Zendesk
then Get user in SimpleKPI
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Zendesk and SimpleKPI
Triggers and actions 3 triggers · 30 actions
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
- Add KPI
Creates a new KPI.
- Add KPI category
Creates a new KPI category used to organize KPIs.
- Add or Update a KPI Data Entry
Adds a KPI data entry for a user, KPI and date, or updates the existing entry for that same KPI, date and breakdown set.
- Delete KPI
Deletes a KPI and all of its data entries.
- Delete KPI entry
Deletes a KPI data entry by id.
- Get KPI
Fetch a single KPI by its id.
- Get KPI entry
Retrieves a single KPI data entry by id.
- Get user
Retrieves a single user by id.
- Increment a KPI Data Entry
Adds an amount to the actual value of a user's KPI entry for a date, creating the entry if none exists yet. Use a negative amount to decrement. The existing target and notes are kept unless you supply new ones.
- List KPI categories
Lists the KPI categories in the SimpleKPI account.
- List users
Lists the users on your SimpleKPI account.
- Update KPI
Replaces a KPI's settings in SimpleKPI with the values supplied.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Zendesk and SimpleKPI, answered
What can start an automation from Zendesk?
Any of Zendesk's 3 triggers in the catalog, including New Messaging Conversation, New Ticket and New User. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SimpleKPI when something happens in Zendesk?
Any of SimpleKPI's 12 actions, including Update KPI, Add KPI, Add KPI category and Add or Update a KPI Data Entry. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SimpleKPI to Zendesk?
SimpleKPI has no triggers in the catalog today, so automations start in Zendesk. If you need the other direction, ask: your agent reads SimpleKPI's API documentation and adds it.
Do I have to build a connector for Zendesk or SimpleKPI?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Zendesk and SimpleKPI without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.