Integration
Connect Zendesk to Reach 360
When New Messaging Conversation fires in Zendesk, your agent runs Find a User in Reach 360. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Zendesk and Reach 360 to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Zendesk can start in Reach 360
When New Messaging Conversation in Zendesk
then Find a User in Reach 360
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Zendesk and Reach 360
Triggers and actions 3 triggers · 24 actions
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
- Create Invitation
Sends an invitation to a person to join your Reach 360 team, optionally with their name and the groups they should join.
- Find an Invitation
Finds pending Reach 360 invitations for an email address.
- Find a User
Finds a Reach 360 user by email address and returns their profile, role and report links.
- Get learner report
Returns the courses a Reach 360 learner is enrolled in, with status, progress, quiz score, due and completion dates for each.
- Get user
Returns the details of a single Reach 360 user, including email, name, role and last activity time.
- List users
Returns the users in your Reach 360 account, optionally only those with a given email address.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Zendesk
Zendesk to ZoomZoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...
Zendesk to LinkedInLinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...
Zendesk to FacebookFacebook is a social media and advertising platform used by individuals and businesses to connect, share...
Zendesk to AnthropicAnthropic builds Claude, a family of large language models.
Zendesk to GoHighLevelAll-in-one sales and marketing platform agencies white-label and resell to their clients — contacts...
Zendesk to SupabaseSupabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...
More into Reach 360
HubSpot to Reach 360HubSpot is your all-in-one stop for all of your marketing software needs.
Salesforce to Reach 360Salesforce is a leading enterprise customer relationship management (CRM) platform.
Slack to Reach 360Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Google Sheets to Reach 360Google Sheets
Gmail to Reach 360Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to Reach 360Google Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
Zendesk and Reach 360, answered
What can start an automation from Zendesk?
Any of Zendesk's 3 triggers in the catalog, including New Messaging Conversation, New Ticket and New User. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Reach 360 when something happens in Zendesk?
Any of Reach 360's 6 actions, including Create Invitation, Find an Invitation, Find a User and Get learner report. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Reach 360 to Zendesk?
Reach 360 has no triggers in the catalog today, so automations start in Zendesk. If you need the other direction, ask: your agent reads Reach 360's API documentation and adds it.
Do I have to build a connector for Zendesk or Reach 360?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.