Integration
Connect Zendesk to Hybrid Analysis
When New Messaging Conversation fires in Zendesk, your agent runs Scan file in Hybrid Analysis. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Zendesk and Hybrid Analysis to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Zendesk can start in Hybrid Analysis
When New Messaging Conversation in Zendesk
then Scan file in Hybrid Analysis
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Zendesk and Hybrid Analysis
Triggers and actions 3 triggers · 28 actions
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
- Find reports by hash
Returns the SHA256 hashes and all sandbox detonation reports associated with the specified file hash (MD5, SHA1, SHA256 or SHA512).
- Get overview for hash
Returns the Hybrid Analysis overview (verdict, threat score, file names, scanner results, related reports) for a file's SHA256 hash.
- Get quick scan result
Retrieves the current result of a quick scan. Some scanners take time to finish; when finished is false, run this again later to get the final results.
- Get report state
Returns the processing state of a sandbox report submission.
- Get report summary
Returns the summary of a sandbox report (a submission's analysis), including verdict, threat score, hashes, signatures, MITRE ATT&CK mappings and extracted files.
- Get submission quota
Returns the submission quota and current usage for the connected API key, for both sandbox detonations and quick scans.
- Scan file
Submit a file to Hybrid Analysis for a quick scan by the selected scanners. Returns the quick scan id, the file's SHA256 and the scanner results so far; if finished is false, some scanners are still working.
- Search reports
Search Hybrid Analysis sandbox reports by any combination of filename, file type, verdict, tag, AV family, host, domain, date range and other attributes.
- Submit file for analysis
Submits a file to the Hybrid Analysis (Falcon Sandbox) for detonation in the chosen environment and returns the job id, submission id and SHA256.
- Submit URL for analysis
Submits a website URL, or the URL of a file, to the Hybrid Analysis sandbox for analysis and returns the job and submission identifiers.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Zendesk and Hybrid Analysis, answered
What can start an automation from Zendesk?
Any of Zendesk's 3 triggers in the catalog, including New Messaging Conversation, New Ticket and New User. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Hybrid Analysis when something happens in Zendesk?
Any of Hybrid Analysis's 10 actions, including Find reports by hash, Get overview for hash, Get quick scan result and Get report state. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Hybrid Analysis to Zendesk?
Hybrid Analysis has no triggers in the catalog today, so automations start in Zendesk. If you need the other direction, ask: your agent reads Hybrid Analysis's API documentation and adds it.
Do I have to build a connector for Zendesk or Hybrid Analysis?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Zendesk and Hybrid Analysis without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.