Connect Trengo and Udemy

Both apps 32Trengo 18Udemy 14

• Trigger
  New Internal Note

  Fires when an internal note is added to a Trengo ticket.

• Trigger
  New Outbound Message

  Triggers when an outbound message is created.

• Trigger
  Ticket Label Added

  Triggers when a label is added to a conversation.

• Action
  Add internal note to ticket

  Adds an internal note (visible only to agents) to a Trengo ticket.

• Action
  Add ticket

  Create a new support ticket.

• Action
  Add ticket label

  Attaches an existing label to a Trengo ticket.

• Action
  Create a Contact

  Creates a contact on a Trengo channel. If a contact with the same identifier already exists on that channel, Trengo returns the existing contact instead of creating a duplicate.

• Action
  Create webhook

  Subscribes a URL to one Trengo webhook event type. Used by Trengo instant triggers to register their delivery URL on activation.

• Action
  Delete contact

  Delete a contact by id.

• Action
  Delete ticket

  Delete a ticket by id.

• Action
  Find a Contact

  Returns the Trengo contacts that match the search term.

• Action
  Get contact

  Retrieve a single Trengo contact by its id.

• Action
  Get webhook

  Fetches a webhook by ID, including the event it listens for, the address it sends to and its signing secret. An error occurs if the webhook is not found.

• Action
  List contacts

  List all contacts.

• Action
  List labels

  Lists the ticket labels defined in the Trengo account (first page).

• Action
  List tickets

  Returns all tickets the connected user is authorized to see, optionally filtered by status, contact, users, channels, labels, last message type or update time.

• Action
  Send a Message

  Sends a reply message on an existing Trengo ticket, over the ticket's own channel.

• Action
  Update contact

  Update an existing contact by id.

• Trigger
  New Course Question

  Triggers when a student asks a new Q&A question in one of your courses.

• Trigger
  New Course Review

  Triggers when a student leaves a new review on one of your courses.

• Trigger
  New Direct Message Thread

  Triggers when a student starts a new direct message conversation with you (Udemy's automated messages are skipped).

• Action
  Delete Question

  Deletes a Q&A question from one of your courses.

• Action
  List Course Questions

  Returns Q&A questions across the courses you teach, filterable by status and course.

• Action
  List Course Reviews

  Returns reviews of the courses you teach, filterable by status, course and star rating.

• Action
  List Message Threads

  Returns your direct message threads with students, filterable by status or person.

• Action
  List Question Replies

  Returns the replies to one Q&A question in a course.

• Action
  List Taught Courses

  Returns the courses you teach on Udemy, optionally only those a given student is enrolled in.

• Action
  List Thread Messages

  Returns the messages in one direct message thread.

• Action
  Mark Question Read

  Marks a Q&A question in one of your courses as read or unread.

• Action
  Reply to Question

  Posts a reply to a student's Q&A question in one of your courses.

• Action
  Send Message

  Sends a message in an existing direct message thread with a student.

• Action
  Update Question Reply

  Edits a Q&A reply's text or marks it as the question's top answer.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.