Integration

Connect Tracknow to Gorgias

When something happens in Tracknow, your agent does the next thing in Gorgias. Describe it in plain language and the automation is built, tested on every branch and kept running.

Tracknow4 triggersTracknow3 actionsGorgias2 triggersGorgias13 actions

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What do you want Tracknow and Gorgias to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Tracknow and Gorgias

Triggers and actions 6 triggers · 16 actions

Trigger
New Affiliate
Triggered when a new affiliate is created in Tracknow.
Trigger
New Affiliate Payment
Triggered when a new affiliate payout request is created in Tracknow.
Trigger
New Conversion
Triggered when a new conversion is recorded in Tracknow.
Trigger
New Conversion Custom Status
Triggered when a conversion in Tracknow is given a custom status, and again whenever that custom status changes.
Action
List campaigns
Returns the campaigns in your Tracknow account, optionally narrowed to a status, a visibility, or a search term on the campaign title or ID.
Action
List conversions
Returns conversions recorded in Tracknow, optionally narrowed by date range, status, campaign, affiliate, advertiser, customer details, sub-tracking values or fraud rating.
Action
List leads
Returns leads recorded in Tracknow, optionally narrowed by date range, status, campaign, affiliate, customer name or email.
Trigger
New ticket
Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.
Trigger
New ticket message
Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.
Action
Add customer
Create a new customer profile. POST https://{domain}.gorgias.com/api/customers
Action
Add tag to ticket
Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array
Action
Create Ticket
Creates a ticket
Action
Create Ticket Message
Creates a Ticket Message in an existing ticket
Action
Delete ticket
Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}
Action
Find customers by email
Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers
Action
Get customer
Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}
Action
Get ticket
Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}
Action
Get Ticket Message
Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.
Action
List ticket messages
List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages
Action
List tickets
List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets
Action
Update customer
Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}
Action
Update ticket
Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}

Each app on its own

The other way round: Gorgias to Tracknow