Integration
Connect Timely Time Tracking and Zendesk
When New Client fires in Timely Time Tracking, your agent runs Add Comment to Ticket in Zendesk, or New Messaging Conversation in Zendesk to Create Task in Timely Time Tracking. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Timely Time Tracking and Zendesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Timely Time Tracking and Zendesk can do together
From Timely Time Tracking to Zendesk
When New Client in Timely Time Tracking
then Add Comment to Ticket in Zendesk
From Zendesk to Timely Time Tracking
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Timely Time Tracking and Zendesk
Triggers and actions 11 triggers · 37 actions
- New Client
Triggered when a new client is created
- New or Updated Person
Triggered when a person is created or updated in Timely
- New or Updated Project
Triggers when a project is created or updated.
- New or Updated Time Entry
Triggers when time entries are created or updated.
- New Project
Triggered when a new project is created
- New Time Entry
Triggered when a new time entry is created
- New Workspace
Triggers when a workspace is created.
- Project Updated (Only Admin Users)
Triggers when any project is updated in Timely. Fires for ALL project changes (name, budget, rate, archive, labels, users, etc. Can only be used by Timely Admin users. WARNING: avoid chaining this trigger to actions that write back to the same project (e. g. via "Update Project Name") in the source system without a guard — that can create an infinite update loop.
- Add tag
Create a tag.
- Create Client
Creates a Client
- Create Person
Creates a new person in the workspace.
- Create Project
Creates a project.
- Create Task
Creates a task.
- Delete project
Delete a project.
- Delete time entry
Delete a time entry.
- Find Client
Returns the clients in a Timely workspace whose name matches the given text.
- Find Project
Returns the projects whose name contains the specified text.
- Find Tag List and Tag
Finds a tag list and a specific tag if specified.
- Find time entries by criteria
Search time entries by date range, user, project.
- Find User
Finds a User
- Get Task
Retrieves a single task (forecast) by its id.
- Log Time Entry
Logs a new time entry against a project.
- Start timer
Start the timer on a time entry.
- Stop timer
Stop the running timer on a time entry.
- Update client
Update a client.
- Update Project Name
Updates only the name of an existing project. Look up the project by Timely Project ID or by External ID (recommended when the source-of-truth system stores the Timely external_id, e.g. NetSuite).
- Update time entry
Update a logged time entry.
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
Timely Time Tracking and Zendesk, answered
What can start an automation from Timely Time Tracking?
Any of Timely Time Tracking's 8 triggers in the catalog, including New Client, New or Updated Person, New or Updated Project and New or Updated Time Entry. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zendesk when something happens in Timely Time Tracking?
Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zendesk to Timely Time Tracking?
Yes. When something happens in Zendesk, your agent can act in Timely Time Tracking too. This page covers both directions: Zendesk's triggers and Timely Time Tracking's actions are listed here as well.
Do I have to build a connector for Timely Time Tracking or Zendesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.