Integration

Connect Ticketeer to HappyFox Chat

When something happens in Ticketeer, your agent does the next thing in HappyFox Chat. Describe it in plain language and the automation is built, tested on every branch and kept running.

Ticketeer5 triggersTicketeer21 actionsHappyFox Chat3 triggersHappyFox Chat8 actions

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What do you want Ticketeer and HappyFox Chat to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Ticketeer and HappyFox Chat

Triggers and actions 8 triggers · 29 actions

Trigger
Comment Added
Triggers when a comment is added in any task in the selected board.
Trigger
New board
Fires when a new board is created. Polls GET /v1/boards.
Trigger
Task Assigned
Triggers when a task is is assigned to a user in the selected board.
Trigger
Task Created
Triggers when a task is created in the selected board.
Trigger
Task Moved
Triggers when a task is moved both within a column and between columns in the selected board.
Action
Add board
Create a new board. Endpoint: POST /v1/boards.
Action
Add comment
Add a comment to a task. Endpoint: POST /v1/boards/{boardID}/tasks/{taskID}/comments.
Action
Add tag
Create a new tag on a board. Endpoint: POST /v1/boards/{boardID}/tags.
Action
Create Task
Creates a task in the specified column of the specified board
Action
Delete board
Delete a board. Endpoint: DELETE /v1/boards/{boardID}.
Action
Delete tag
Delete a tag from a board. Endpoint: DELETE /v1/boards/{boardID}/tags/{tagID}.
Action
Delete task
Delete a task. Endpoint: DELETE /v1/boards/{boardID}/tasks/{taskID}.
Action
Get board
Retrieve a single board by id. Endpoint: GET /v1/boards/{boardID}.
Action
Get column
Retrieve a single column on a board. Endpoint: GET /v1/boards/{boardID}/columns/{columnID}.
Action
Get task
Retrieve a single task by id. Endpoint: GET /v1/boards/{boardID}/tasks/{taskID}.
Action
List boards
List the boards visible to the connected account. Endpoint: GET /v1/boards.
Action
List board users
List the users who have access to a board. Endpoint: GET /v1/boards/{boardID}/users.
Action
List checkboxes
List the checklist items on a task. Endpoint: GET /v1/boards/{boardID}/tasks/{taskID}/checkboxes.
Action
List columns
List the columns on a board. Endpoint: GET /v1/boards/{boardID}/columns.
Action
List comments
List the comments on a task. Endpoint: GET /v1/boards/{boardID}/tasks/{taskID}/comments.
Action
List tags
List the tags defined on a board. Endpoint: GET /v1/boards/{boardID}/tags.
Action
List tasks
List the tasks on a board. Endpoint: GET /v1/boards/{boardID}/tasks.
Action
Move task
Move a task to a different column or assign it to a user. Endpoint: PATCH /v1/boards/{boardID}/tasks/{taskID}.
Action
Update board
Edit a board's name or settings. Endpoint: PUT /v1/boards/{boardID}.
Action
Update column
Rename a board column. Endpoint: PATCH /v1/boards/{boardID}/columns/{columnID}.
Action
Update task
Edit a task's fields. Endpoint: PUT /v1/boards/{boardID}/tasks/{taskID}.
Trigger
Finished Chat
Triggered when a chat in HappyFox Chat ends and its transcript is created.
Trigger
New Missed Chat
Triggered when a chat in HappyFox Chat ends without an agent answering it.
Trigger
New Offline Message
Triggered when a visitor leaves an offline message in HappyFox Chat.
Action
Get agent
Returns one HappyFox Chat agent by ID, with their name, display name, email, timezone and permissions.
Action
Get department
Returns one HappyFox Chat department by ID, with its name, chat profile and assigned agents.
Action
List agents
Returns the agents on your HappyFox Chat account, with their names, emails, timezones and permissions.
Action
List canned responses
Returns the canned responses on your HappyFox Chat account, with their text and the shortcuts agents type to insert them.
Action
List departments
Returns the departments on your HappyFox Chat account, with their names and the agents assigned to each.
Action
List offline messages
Returns the offline messages visitors left in HappyFox Chat while no agent was available.
Action
List transcripts
Returns chat transcripts from HappyFox Chat, optionally narrowed by agent, visitor, department, chat profile or date range.
Action
List visitors
Returns the visitors known to your HappyFox Chat account, with their contact details and browsing information.

Each app on its own

The other way round: HappyFox Chat to Ticketeer