Integration
Connect TextIt and Zendesk
When New contact fires in TextIt, your agent runs Add Comment to Ticket in Zendesk, or New Messaging Conversation in Zendesk to Add contact in TextIt. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want TextIt and Zendesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What TextIt and Zendesk can do together
From TextIt to Zendesk
When New contact in TextIt
then Add Comment to Ticket in Zendesk
From Zendesk to TextIt
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with TextIt and Zendesk
Triggers and actions 5 triggers · 30 actions
- New contact
Triggers when a new contact is added to your TextIt workspace, optionally only contacts in a chosen group.
- New message
Triggers when a new message is sent or received in your TextIt workspace, optionally limited to a folder or label.
- Add broadcast
Creates and sends a new message broadcast to contacts, phone numbers/URNs or contact groups.
- Add contact
Creates a new contact in your TextIt workspace with a name, language, URNs (phone, email, etc.), groups and contact field values.
- Add contact field
Creates a new custom contact field in your TextIt workspace.
- Add group
Creates a new contact group in your TextIt workspace.
- Delete contact
Deletes a contact, identified by its UUID or one of its URNs.
- Find contacts
Finds contacts by UUID, URN, group or modification date and returns the matching contacts.
- Find messages
Returns messages in your TextIt workspace, filtered by message, folder, label or creation date, most recent first.
- List broadcasts
Returns the broadcasts sent from your TextIt workspace, most recent first, optionally filtered by broadcast id or creation date.
- List contact fields
Returns the custom contact fields defined in your TextIt workspace, with each field's key, name and data type.
- Perform contact action
Performs a bulk action on up to 100 contacts: add to or remove from a group, block, unblock, interrupt active flow runs, or permanently delete.
- Start Flow
Starts contacts, groups or URNs down a TextIt flow and returns the created flow start.
- Update contact
Updates an existing TextIt contact, identified by its UUID or one of its URNs. Only the values you fill in are changed.
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
TextIt and Zendesk, answered
What can start an automation from TextIt?
Any of TextIt's 2 triggers in the catalog, including New contact and New message. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zendesk when something happens in TextIt?
Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zendesk to TextIt?
Yes. When something happens in Zendesk, your agent can act in TextIt too. This page covers both directions: Zendesk's triggers and TextIt's actions are listed here as well.
Do I have to build a connector for TextIt or Zendesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.