Integration
Connect Taplio and TOPdesk
When Engagement Received fires in Taplio, your agent runs Add change in TOPdesk, or New First Line Incident in TOPdesk to Create Comment Draft in Taplio. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Taplio and TOPdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Taplio and TOPdesk can do together
From Taplio to TOPdesk
When Engagement Received in Taplio
then Add change in TOPdesk
From TOPdesk to Taplio
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Taplio and TOPdesk
Triggers and actions 7 triggers · 20 actions
- Engagement Received
Triggers when someone comments on one of your LinkedIn posts. Taplio refreshes this data a few times per day.
- Post Published
Triggers when a post is published to LinkedIn through Taplio.
- Create Comment Draft
Creates a comment draft on a LinkedIn post in Taplio.
- Create Post Draft
Creates a LinkedIn post draft in Taplio and returns its ID.
- Get Post
Returns one Taplio post by its ID.
- Get Post Draft
Returns one Taplio post draft by its ID.
- Like Post
Queues a like on a LinkedIn post or comment through Taplio.
- List Posts
Returns your Taplio posts, optionally filtered by status.
- Publish Post Draft
Publishes a Taplio post draft to LinkedIn immediately.
- Request Connection
Queues a LinkedIn connection request to a person through Taplio.
- Schedule Post Draft
Schedules a Taplio post draft to publish on LinkedIn at a later time.
- Update Post Draft
Replaces the text of a Taplio post draft.
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Add change
Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find changes
Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Get change
Returns the full details of a change, looked up by its id or its change number.
- Update change
Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Taplio
Taplio to TrelloTrello is a visual collaboration tool that organizes projects into boards, lists, and cards.
Taplio to ZoomZoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...
Taplio to TwilioCloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...
Taplio to TypeformBuild and publish online forms, surveys, and quizzes with Typeform.
Taplio to WebflowWebflow is a professional website builder and CMS for designing, building, and launching responsive...
Taplio to WixThe Wix website builder gives businesses of any size the tools to create, manage and grow a fully integrated...
More into TOPdesk
HubSpot to TOPdeskHubSpot is your all-in-one stop for all of your marketing software needs.
Salesforce to TOPdeskSalesforce is a leading enterprise customer relationship management (CRM) platform.
Slack to TOPdeskSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Google Sheets to TOPdeskGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to TOPdeskGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to TOPdeskGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
Taplio and TOPdesk, answered
What can start an automation from Taplio?
Any of Taplio's 2 triggers in the catalog, including Engagement Received and Post Published. Describe the moment in plain language and your agent picks the right one.
What can your agent do in TOPdesk when something happens in Taplio?
Any of TOPdesk's 10 actions, including Create an Incident, Update change, Update Incident and Add change. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from TOPdesk to Taplio?
Yes. When something happens in TOPdesk, your agent can act in Taplio too. This page covers both directions: TOPdesk's triggers and Taplio's actions are listed here as well.
Do I have to build a connector for Taplio or TOPdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Taplio and TOPdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.