Connect Swiftype to Freshdesk

Both apps 39Swiftype 15Freshdesk 24

• Trigger
  New Document

  Triggers when a new Document is created.

• Action
  Add domain

  Add a crawler domain to an Engine. POST /api/v1/engines/{engine_id}/domains.json with url.

• Action
  Add engine

  Create a new Engine (index). POST /api/v1/engines.json with name.

• Action
  Create Document

  Creates a new Document.

• Action
  Delete document

  Delete a document by document_id from a document type. DELETE /api/v1/engines/{engine_id}/document_types/{document_type}/documents/{document_id}.json

• Action
  Delete domain

  Remove a crawler domain from an Engine. DELETE /api/v1/engines/{engine_id}/domains/{domain_id}.json

• Action
  Delete engine

  Delete an Engine by id. DELETE /api/v1/engines/{engine_id}.json

• Action
  Get document

  Retrieve a single document by external_id from a document type. GET /api/v1/engines/{engine_id}/document_types/{document_type}/documents/{external_id}.json

• Action
  Get engine

  Retrieve a single Engine by id or name. GET /api/v1/engines/{engine_id}.json

• Action
  List documents

  List documents within a document type/engine. GET /api/v1/engines/{engine_id}/document_types/{document_type}/documents.json

• Action
  List domains

  List crawler domains configured on an Engine. GET /api/v1/engines/{engine_id}/domains.json

• Action
  List engines

  List all Engines for the account. GET /api/v1/engines.json

• Action
  Recrawl domain

  Trigger a recrawl of a domain's crawled content. PUT /api/v1/engines/{engine_id}/domains/{domain_id}/recrawl.json

• Action
  Search documents

  Perform full-text search over documents within an Engine. GET/POST https://search-api.swiftype.com/api/v1/public/engines/search.json with engine_key + q. Returns matching records grouped by document type.

• Action
  Update document

  Update fields on an existing document. PUT /api/v1/engines/{engine_id}/document_types/{document_type}/documents/{document_id}/update_fields.json

• Trigger
  New Company

  Triggers when a new company is created.

• Trigger
  New Contact

  Triggers when a new contact is created.

• Trigger
  New Ticket

  Triggers when a new ticket is created.

• Action
  Add Note to Ticket

  Adds a private or public note to a ticket.

• Action
  Create Company

  Creates a new company.

• Action
  Create Contact

  Creates a new contact.

• Action
  Create Ticket

  Creates a new ticket in Freshdesk.

• Action
  Delete Contact

  Deletes a contact by ID.

• Action
  Delete Ticket

  Deletes a ticket by ID.

• Action
  Get Agent

  Retrieves an agent by ID.

• Action
  Get Company

  Retrieves a company by ID.

• Action
  Get Contact

  Retrieves a contact by ID.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  List Agents

  Lists all agents.

• Action
  List Companies

  Lists companies.

• Action
  List Contacts

  Lists contacts.

• Action
  List Ticket Conversations

  Lists all conversations (replies and notes) on a ticket.

• Action
  List Tickets

  Lists tickets, most recently updated first.

• Action
  Reply to Ticket

  Adds a public reply to a ticket conversation.

• Action
  Search Contacts

  Searches contacts using a Freshdesk query string.

• Action
  Search Tickets

  Searches tickets using a Freshdesk query string.

• Action
  Update Company

  Updates a company by ID.

• Action
  Update Contact

  Updates a contact by ID.

• Action
  Update Ticket

  Updates an existing ticket by ID.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.