Connect Stonly and TOPdesk

Both apps 38Stonly 23TOPdesk 15

• Trigger
  New Group

  Triggers when a new user group is created in your Stonly team.

• Action
  Add Guide Step

  Appends a new step to an existing Stonly guide.

• Action
  Add User to Group

  Adds a Stonly team member to a user group.

• Action
  Create Folder

  Creates a folder in your Stonly knowledge base.

• Action
  Create Group

  Creates a user group in your Stonly team.

• Action
  Create Guide

  Creates a new Stonly guide in a folder, with its first step.

• Action
  Create User

  Creates a member in your Stonly team.

• Action
  Delete Group

  Deletes a Stonly user group.

• Action
  Delete Guide

  Deletes a Stonly guide.

• Action
  Export Guide

  Returns a Stonly guide's steps and their content.

• Action
  Find User by Email

  Finds a Stonly team member by email.

• Action
  Get Group

  Returns a Stonly user group.

• Action
  Get Job Status

  Returns the status of a Stonly background job, such as a guide publish or move.

• Action
  Invite User

  Invites a person to your Stonly team by email.

• Action
  List Folders

  Lists the subfolders of a Stonly folder.

• Action
  List Group Members

  Lists the members of a Stonly user group.

• Action
  List Groups

  Lists the user groups in your Stonly team.

• Action
  List Guides in Folder

  Lists the guides in a Stonly folder.

• Action
  Move Guide

  Moves a Stonly guide into another folder. Returns a job ID to check progress.

• Action
  Publish Guide

  Publishes a Stonly guide. Returns a job ID to check progress.

• Action
  Remove User from Group

  Removes a Stonly team member from a user group.

• Action
  Update Group

  Updates a Stonly user group's name and description.

• Action
  Update User

  Updates a Stonly team member's details, found by email.

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Add change

  Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find changes

  Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Get change

  Returns the full details of a change, looked up by its id or its change number.

• Action
  Update change

  Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.