Connect Stonly to Dixa

Both apps 48Stonly 23Dixa 25

• Trigger
  New Group

  Triggers when a new user group is created in your Stonly team.

• Action
  Add Guide Step

  Appends a new step to an existing Stonly guide.

• Action
  Add User to Group

  Adds a Stonly team member to a user group.

• Action
  Create Folder

  Creates a folder in your Stonly knowledge base.

• Action
  Create Group

  Creates a user group in your Stonly team.

• Action
  Create Guide

  Creates a new Stonly guide in a folder, with its first step.

• Action
  Create User

  Creates a member in your Stonly team.

• Action
  Delete Group

  Deletes a Stonly user group.

• Action
  Delete Guide

  Deletes a Stonly guide.

• Action
  Export Guide

  Returns a Stonly guide's steps and their content.

• Action
  Find User by Email

  Finds a Stonly team member by email.

• Action
  Get Group

  Returns a Stonly user group.

• Action
  Get Job Status

  Returns the status of a Stonly background job, such as a guide publish or move.

• Action
  Invite User

  Invites a person to your Stonly team by email.

• Action
  List Folders

  Lists the subfolders of a Stonly folder.

• Action
  List Group Members

  Lists the members of a Stonly user group.

• Action
  List Groups

  Lists the user groups in your Stonly team.

• Action
  List Guides in Folder

  Lists the guides in a Stonly folder.

• Action
  Move Guide

  Moves a Stonly guide into another folder. Returns a job ID to check progress.

• Action
  Publish Guide

  Publishes a Stonly guide. Returns a job ID to check progress.

• Action
  Remove User from Group

  Removes a Stonly team member from a user group.

• Action
  Update Group

  Updates a Stonly user group's name and description.

• Action
  Update User

  Updates a Stonly team member's details, found by email.

• Action
  Add Internal Note

  Adds an internal note, visible only to agents, to a Dixa conversation and returns the created note.

• Action
  Add Message

  Adds an inbound or outbound message to an existing Dixa conversation and returns the created message.

• Action
  Anonymize Data

  Requests the anonymization of a Dixa end user, conversation, or single message, and returns the status of the anonymization request.

• Action
  Change Conversation Status

  Changes a conversation's status by closing it, reopening it, or putting it into follow-up until a chosen time.

• Action
  Create Callback Request

  Creates a callback request conversation in Dixa, placing a call-back for an end user into the chosen queue, and returns the new conversation's id.

• Action
  Create User

  Creates an end user (contact) in Dixa with their name, contact details and any custom contact attributes, and returns the new end user.

• Action
  Get Anonymization Status

  Returns the status of an anonymization request submitted earlier for a user, conversation or message, including when it was initiated and when it was processed.

• Action
  Get Conversation by Id

  Returns a single Dixa conversation by its id, including its channel, state, assignment, queue and custom attributes.

• Action
  Get Conversation Rating

  Returns the latest rating statuses and scores for a conversation, with one entry for each question of the survey.

• Action
  Get Conversation Tags

  Returns the tags applied to a conversation, including each tag's name, color and state.

• Action
  Get Messages in Conversation

  Returns all messages in a Dixa conversation, sorted from oldest to newest.

• Action
  Get Queue by Id

  Returns a Dixa queue by its id, including its name, offering settings, thresholds and the channels that use it. An error occurs if the queue is not found.

• Action
  Get User by Id

  Returns one Dixa end user (contact) by id, including their name, email addresses, phone numbers, external id and custom attribute values.

• Action
  Rate Conversation

  Records a customer's rating on a Dixa conversation by creating a rating offer and submitting the result.

• Action
  Remove Tag From Conversation

  Removes a tag from a Dixa conversation. Active and inactive tags can both be removed.

• Action
  Search Conversation

  Returns the conversations that contain the specified text, match the specified filters, or both, with snippets showing where the text was found.

• Action
  Search Conversations by User

  Returns the conversations requested by a specific end user.

• Action
  Search Enduser by External ID

  Returns the end users whose external ID matches the value you provide.

• Action
  Search User by Email Address

  Returns the Dixa end users whose email address matches the one you provide.

• Action
  Search User by Phone Number

  Returns the Dixa end users whose phone number matches the one you specify.

• Action
  Set Custom Contact Attributes

  Sets custom attribute values on an end user in Dixa and returns the attributes that were updated.

• Action
  Set Custom Conversation Attributes

  Sets the values of custom attributes on a conversation and returns the conversation's updated custom attributes.

• Action
  Tag Conversation

  Adds an existing active tag to a conversation.

• Action
  Transfer Conversation to Queue

  Transfers a conversation to the queue you choose, optionally on behalf of a specific agent, admin or AI agent.

• Action
  Update End User

  Updates an end user's name, contact details, avatar, external ID and custom contact attributes in Dixa. Only the fields you fill in are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.