Connect SolarWinds Service Desk and Waitwhile

Both apps 59SolarWinds Service Desk 39Waitwhile 20

• Trigger
  New Asset

  New asset in your inventory.

• Trigger
  New Change

  New change in your service desk.

• Trigger
  New Contract

  New contract was added.

• Trigger
  New Hardware

  New hardware in your inventory.

• Trigger
  New Incident

  Triggers when a new incident is created.

• Trigger
  New Problem

  New problem in your service desk.

• Trigger
  New Purchase Order

  Polling trigger for new purchase orders.

• Trigger
  New Release

  New release in your service desk.

• Trigger
  New Risk

  New risk was detected.

• Trigger
  New User

  New user in your account.

• Action
  Add comment

  Add a comment to an incident/problem/change etc.

• Action
  Add department

  Create a department.

• Action
  Add site

  Create a site.

• Action
  Add time track

  Log time on a record.

• Action
  Create Asset

  Add a new asset to your inventory.

• Action
  Create Change

  Add a new change to your service desk.

• Action
  Create Contract

  Create a new contract.

• Action
  Create Hardware

  Add a new hardware to your inventory.

• Action
  Create Incident

  Add a new incident to your service desk.

• Action
  Create Problem

  Add a new problem to your service desk.

• Action
  Create Release

  Add a new release to your service desk.

• Action
  Create Solution

  Add a new solution to your service desk.

• Action
  Create User

  Add a new user.

• Action
  Delete incident

  Delete an incident.

• Action
  Get Asset

  Returns one asset (other_asset) by id.

• Action
  Get change

  Retrieve one change by id.

• Action
  Get contract

  Returns one contract by id.

• Action
  Get hardware

  Retrieve one hardware asset by id.

• Action
  Get incident

  Retrieve one incident by id.

• Action
  Get problem

  Retrieve one problem by id.

• Action
  Get release

  Retrieve a single release by id.

• Action
  Get user

  Retrieve one user by id.

• Action
  List users

  List users, paginated.

• Action
  Update change

  Update a change.

• Action
  Update hardware

  Update a hardware asset.

• Action
  Update incident

  Update an incident.

• Action
  Update problem

  Update a problem.

• Action
  Update solution

  Update a solution.

• Action
  Update user

  Update a user.

• Trigger
  New customer

  Triggered when a new customer is created in Waitwhile.

• Action
  Add customer note

  Adds a note entry to a Waitwhile customer, optionally tied to a location or visit.

• Action
  Add location

  Creates a new Waitwhile location, optionally copying users, resources, services, data fields and labels from an existing location, and returns the new location record.

• Action
  Add resource

  Creates a resource, such as a staff member or room, at one or more Waitwhile locations and returns the new resource.

• Action
  Add service

  Creates a new service in Waitwhile and makes it available at the locations you choose. Returns the service that was created.

• Action
  Create Customer

  Creates a customer in Waitwhile from their name and contact details, and returns the new customer record.

• Action
  Create or Update a Visit

  Creates a new visit at a Waitwhile location, or updates an existing visit when its id is supplied, and returns the resulting visit.

• Action
  Delete a Visit

  Deletes a visit by its ID.

• Action
  Delete customer

  Deletes a Waitwhile customer by ID.

• Action
  Fetch Customer

  Returns one Waitwhile customer by id, including contact details, tags, locations, last visit information and metadata.

• Action
  Fetch Location

  Returns a single Waitwhile location, with its address, hours, contact details and settings, by its id or short name.

• Action
  Fetch Resource

  Returns one Waitwhile resource, such as a staff member or room, with its availability settings, locations and supported services.

• Action
  Fetch Service

  Returns one Waitwhile service with its name, price, duration, availability settings, hours and locations.

• Action
  Fetch Visit

  Returns a single Waitwhile visit by its id, including the customer's details, its state, timing and any custom data fields.

• Action
  Find User

  Returns up to 100 Waitwhile users whose email address starts with the text you provide.

• Action
  Find visits by criteria

  Returns the visits that match the criteria you specify, such as location, state, tag, customer, service, resource or date range.

• Action
  List booking slots

  Returns the booking slots for a location within a date range, with the capacity, booked spots and available spots of each slot.

• Action
  Search for Customer

  Returns the customers whose name, phone, email or customer identifier starts with the search text, optionally narrowed by location, visit state, tag or date range.

• Action
  Search for User

  Returns the Waitwhile users whose email address starts with the text you provide, up to 100 users.

• Action
  Update customer

  Updates an existing Waitwhile customer's name, contact details, tags, locations or metadata, and returns the updated customer.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.