Integration
Connect SolarWinds Service Desk to Botsonic
When New Asset fires in SolarWinds Service Desk, your agent runs Add bot data from text in Botsonic. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want SolarWinds Service Desk and Botsonic to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What SolarWinds Service Desk can start in Botsonic
When New Asset in SolarWinds Service Desk
then Add bot data from text in Botsonic
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with SolarWinds Service Desk and Botsonic
Triggers and actions 10 triggers · 39 actions
- New Asset
New asset in your inventory.
- New Change
New change in your service desk.
- New Contract
New contract was added.
- New Hardware
New hardware in your inventory.
- New Incident
Triggers when a new incident is created.
- New Problem
New problem in your service desk.
- New Purchase Order
Polling trigger for new purchase orders.
- New Release
New release in your service desk.
- New Risk
New risk was detected.
- New User
New user in your account.
- Add comment
Add a comment to an incident/problem/change etc.
- Add department
Create a department.
- Add site
Create a site.
- Add time track
Log time on a record.
- Create Asset
Add a new asset to your inventory.
- Create Change
Add a new change to your service desk.
- Create Contract
Create a new contract.
- Create Hardware
Add a new hardware to your inventory.
- Create Incident
Add a new incident to your service desk.
- Create Problem
Add a new problem to your service desk.
- Create Release
Add a new release to your service desk.
- Create Solution
Add a new solution to your service desk.
- Create User
Add a new user.
- Delete incident
Delete an incident.
- Get Asset
Returns one asset (other_asset) by id.
- Get change
Retrieve one change by id.
- Get contract
Returns one contract by id.
- Get hardware
Retrieve one hardware asset by id.
- Get incident
Retrieve one incident by id.
- Get problem
Retrieve one problem by id.
- Get release
Retrieve a single release by id.
- Get user
Retrieve one user by id.
- List users
List users, paginated.
- Update change
Update a change.
- Update hardware
Update a hardware asset.
- Update incident
Update an incident.
- Update problem
Update a problem.
- Update solution
Update a solution.
- Update user
Update a user.
- Add bot data from text
Adds a block of text to a Botsonic bot's training data.
- Add bot data from URLs
Adds web pages by URL to a Botsonic bot's training data.
- Add FAQ
Adds a question-and-answer FAQ entry to your Botsonic bot's knowledge.
- Delete bot data
Deletes a bot data source (an uploaded URL, file or text) from the bot's training data.
- Delete FAQ
Deletes an FAQ from your Botsonic bot.
- Generate response
Sends a question to your Botsonic bot and returns the bot's answer, along with its sources and suggested follow-up questions.
- Get conversation
Returns one Botsonic conversation by its chat id, including the visitor details, message history and resolution status.
- List bot data
Returns the training data sources (URLs, files and text) added to your bot, with their processing status.
- List conversations
Returns the bot's conversations with visitors, including each chat's messages, visitor details and timestamps.
- List FAQs
Returns the FAQs (question and answer pairs) trained into the bot, optionally filtered by a search phrase.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from SolarWinds Service Desk
SolarWinds Service Desk to StripeStripe is a payment processing platform for online businesses.
SolarWinds Service Desk to TrelloTrello is a visual collaboration tool that organizes projects into boards, lists, and cards.
SolarWinds Service Desk to ZoomZoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...
SolarWinds Service Desk to TwilioCloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...
SolarWinds Service Desk to TypeformBuild and publish online forms, surveys, and quizzes with Typeform.
SolarWinds Service Desk to WebflowWebflow is a professional website builder and CMS for designing, building, and launching responsive...
More into Botsonic
HubSpot to BotsonicHubSpot is your all-in-one stop for all of your marketing software needs.
Salesforce to BotsonicSalesforce is a leading enterprise customer relationship management (CRM) platform.
Slack to BotsonicSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Google Sheets to BotsonicGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to BotsonicGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to BotsonicGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
SolarWinds Service Desk and Botsonic, answered
What can start an automation from SolarWinds Service Desk?
Any of SolarWinds Service Desk's 10 triggers in the catalog, including New Asset, New Change, New Contract and New Hardware. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Botsonic when something happens in SolarWinds Service Desk?
Any of Botsonic's 10 actions, including Add bot data from text, Add bot data from URLs, Add FAQ and Generate response. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Botsonic to SolarWinds Service Desk?
Botsonic has no triggers in the catalog today, so automations start in SolarWinds Service Desk. If you need the other direction, ask: your agent reads Botsonic's API documentation and adds it.
Do I have to build a connector for SolarWinds Service Desk or Botsonic?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use SolarWinds Service Desk and Botsonic without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.