Integration
Connect ShipStation to Freshdesk
When something happens in ShipStation, your agent does the next thing in Freshdesk. Describe it in plain language and the automation is built, tested on every branch and kept running.
Build it
What do you want ShipStation and Freshdesk to do together?
Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.
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Connect Claude CodeEverything your agent can do with ShipStation and Freshdesk
Triggers and actions 4 triggers ยท 39 actions
Trigger
New or Updated OrderPolling trigger: fires when an order is created or modified.
- Add Warehouse
Create a new warehouse location. POST /warehouses (ShipStation API v1).
- Create or Update Order
Create a new order or update an existing one (upsert by orderNumber/orderKey).
- Delete Order
Delete (deactivate) an order by its ShipStation order ID.
- Get Customer
Retrieve a single customer by customer ID.
- Get Order
Retrieve a single order by its ShipStation order ID.
- Get Product
Retrieve a single product by ID. GET /products/{productId} (ShipStation API v1).
- Get Rates
Get shipping rate estimates for a carrier between two locations and package.
- Get Store
Retrieve details of a single store by ID. GET /stores/{storeId} (ShipStation API v1).
- Get Warehouse
Retrieve details of a single warehouse by ID. GET /warehouses/{warehouseId} (ShipStation API v1).
- List Carriers
List the shipping carriers connected to the account.
- List Customers
List customers in the ShipStation account.
- List Orders
List orders, optionally filtered by status, customer, or modified date.
- List Products
List products in the ShipStation catalog.
- List Stores
Retrieve the list of stores connected to the account. GET /stores (ShipStation API v1).
- List Warehouses
List the ship-from warehouse locations configured in the account.
- Mark Order as Shipped
Mark an order as shipped with a carrier code and tracking number.
- Update Product
Update an existing product's details (SKU, name, price, weight, etc). PUT /products/{productId} (ShipStation API v1).
- Update Warehouse
Update an existing warehouse's name/address/return address. PUT /warehouses/{warehouseId} (ShipStation API v1).
Trigger
New CompanyTriggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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