Integration

Connect Shippo to Freshdesk

When something happens in Shippo, your agent does the next thing in Freshdesk. Describe it in plain language and the automation is built, tested on every branch and kept running.

Shippo2 triggersShippo18 actionsFreshdesk3 triggersFreshdesk21 actions

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What do you want Shippo and Freshdesk to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Shippo and Freshdesk

Triggers and actions 5 triggers · 39 actions

Trigger
New Order
Triggers when a new order is created
Trigger
New Shipping Label
Triggers when a new shipping label is created
Action
Add address
Create a new address record. Endpoint: POST /addresses.
Action
Add customs declaration
Create a new customs declaration for international shipments. Endpoint: POST /customs/declarations.
Action
Add customs item
Create a new customs item line for use in a customs declaration. Endpoint: POST /customs/items.
Action
Add parcel
Create a new parcel record (dimensions/weight). Endpoint: POST /parcels.
Action
Add refund
Request a refund for a shipping label/transaction. Endpoint: POST /refunds.
Action
Add shipment
Create a new shipment to generate rate quotes. Endpoint: POST /shipments.
Action
Add shipping label
Purchase/create a shipping label (transaction) from a rate. Endpoint: POST /transactions.
Action
Create Order
Creates an order.
Action
Find an Order
Search for an order by ID.
Action
Find a Shipping Label
Search for a shipping label by ID.
Action
Get address
Retrieve a single address by id. Endpoint: GET /addresses/{AddressId}.
Action
Get shipment
Retrieve a single shipment by id. Endpoint: GET /shipments/{ShipmentId}.
Action
Get tracking status
Look up the current tracking status for a shipment by carrier + tracking number. Endpoint: GET /tracks/{Carrier}/{TrackingNumber}.
Action
List addresses
List all addresses. Endpoint: GET /addresses.
Action
List parcels
List all parcels. Endpoint: GET /parcels.
Action
List rates for shipment
Retrieve the available carrier rates for a shipment. Endpoint: GET /shipments/{ShipmentId}/rates.
Action
List shipments
List all shipments. Endpoint: GET /shipments.
Action
Validate address
Validate an existing address by id. Endpoint: GET /addresses/{AddressId}/validate.
Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.

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The other way round: Freshdesk to Shippo