Integration
Connect shipcloud and TOPdesk
When New Shipment Status fires in shipcloud, your agent runs Create an Incident in TOPdesk, or New First Line Incident in TOPdesk to Add order in shipcloud. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want shipcloud and TOPdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What shipcloud and TOPdesk can do together
From shipcloud to TOPdesk
When New Shipment Status in shipcloud
then Create an Incident in TOPdesk
From TOPdesk to shipcloud
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with shipcloud and TOPdesk
Triggers and actions 6 triggers · 22 actions
- New Shipment Status
Triggers when a shipcloud shipment changes status (label created, picked up, in transit, delivered, deleted and more).
- Add address
Creates a new address in your shipcloud address book, ready to use as a shipment's sender or recipient.
- Add order
Creates an order in shipcloud with its delivery address and line items, so shipments can later be associated with it.
- Add pickup request
Requests a carrier pickup for your shipments, either all shipments not yet picked up or only the ones you list.
- Create Shipment
Creates a shipment in shipcloud and, optionally, books the shipping label with the carrier.
- Create Shipment Quote
Returns the price a carrier would charge for shipping a package between two addresses, without creating a shipment.
- Delete shipment
Deletes a shipment. Prepared shipments can be deleted any time; shipments with a label only before the carrier's cutoff time.
- Find Shipment
Finds shipments matching a reference number, tracking number, carrier, status or creation date range.
- Get address
Returns a saved address from your shipcloud address book by its id.
- Get order
Returns an order previously sent to shipcloud, including its delivery address and line items.
- Get pickup request
Returns a pickup request, including its carrier, pickup time window, pickup address and included shipments.
- Get shipment
Returns the details of a single shipment, including its carrier, tracking information, label and addresses.
- List addresses
Returns the addresses saved in your shipcloud account, optionally filtered by name, company, street, city, postal code, country or phone.
- List carriers
Returns the carriers available to your shipcloud account, with their services, package types, additional services and label formats.
- List orders
Returns the orders previously created in your shipcloud account, including delivery address and line items.
- List shipments
Returns the shipments in your shipcloud account, optionally filtered by carrier, tracking number, reference number, service, type, source, tracking status or creation time.
- Update shipment
Updates an existing shipment, such as its addresses, package, carrier or service, and can create its shipping label.
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from shipcloud
shipcloud to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
shipcloud to StripeStripe is a payment processing platform for online businesses.
shipcloud to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
shipcloud to TrelloTrello is a visual collaboration tool that organizes projects into boards, lists, and cards.
shipcloud to ZoomZoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...
shipcloud to TwilioCloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...
More into TOPdesk
HubSpot to TOPdeskHubSpot is your all-in-one stop for all of your marketing software needs.
Salesforce to TOPdeskSalesforce is a leading enterprise customer relationship management (CRM) platform.
Google Sheets to TOPdeskGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to TOPdeskGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to TOPdeskGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
shipcloud and TOPdesk, answered
What can start an automation from shipcloud?
Any of shipcloud's 1 trigger in the catalog, including New Shipment Status. Describe the moment in plain language and your agent picks the right one.
What can your agent do in TOPdesk when something happens in shipcloud?
Any of TOPdesk's 6 actions, including Create an Incident, Update Incident, Find Branch and Find Incident. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from TOPdesk to shipcloud?
Yes. When something happens in TOPdesk, your agent can act in shipcloud too. This page covers both directions: TOPdesk's triggers and shipcloud's actions are listed here as well.
Do I have to build a connector for shipcloud or TOPdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use shipcloud and TOPdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.