Connect ServiceNow and Vapi

Both apps 38ServiceNow 14Vapi 24

• Trigger
  New Attachment Added

  Triggered when a new attachment is added.

• Trigger
  New Comment Added

  Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries.

• Trigger
  New Record

  Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query.

• Trigger
  New Work Note Added

  Triggered when a new work note is added to a record (e.g. incident) in ServiceNow.

• Trigger
  New Work Notes (Cisco)

  Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id.

• Trigger
  Two-way sync new and updated incidents (Cisco)

  A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions.

• Trigger
  Two-way sync new and updated tables

  A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions.

• Action
  Add Comment to Incident

  Adds a customer-visible comment to an incident (by sys_id) via the incident table.

• Action
  Add File Attachment to Record

  Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content.

• Action
  Add Work Note to Incident

  Adds an internal work note to an incident (by sys_id) via the incident table.

• Action
  Create Record

  Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object.

• Action
  Delete Record

  Deletes a record by sys_id from the specified ServiceNow table.

• Action
  List Records

  Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated.

• Action
  Update Record

  Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object.

• Trigger
  New Assistant

  Triggers when a new assistant is created in your Vapi organization.

• Trigger
  New Call

  Triggers when a new call is created in Vapi, optionally limited to one assistant or phone number.

• Trigger
  New File

  Triggers when a new file is uploaded to your Vapi account.

• Action
  Add assistant

  Creates a new Vapi voice assistant with its model, voice, transcriber, first message and call behavior.

• Action
  Add phone number

  Adds a phone number to Vapi: a free Vapi number, or one you bring from Twilio, Vonage, Telnyx or your own SIP trunk. Returns the new phone number record.

• Action
  Add squad

  Creates a squad: a group of assistants that hand a call off to one another, starting with the first member.

• Action
  Add tool

  Creates a tool in Vapi (for example a function, end-call, transfer-call or API-request tool) that assistants can use during calls.

• Action
  Create Call

  Starts a Vapi call (or a batch of outbound calls) using a saved or one-off assistant, squad or workflow, and returns the created call.

• Action
  Create Chat

  Sends a message to a Vapi assistant or squad as a text chat and returns the chat, including the assistant's reply messages.

• Action
  Delete assistant

  Deletes an assistant from your Vapi account and returns the deleted assistant.

• Action
  Delete Call Data

  Deletes a call and its data, including recordings, and returns the deleted call.

• Action
  Delete Chat

  Deletes a chat from your Vapi account and returns the deleted chat's details.

• Action
  Delete File

  Deletes a file from your Vapi account.

• Action
  Find Call

  Finds calls matching a call id, assistant, phone number, or created/updated date range. Returns up to 1000 matching calls.

• Action
  Get assistant

  Returns a Vapi assistant's full configuration, including its model, voice, transcriber and first message.

• Action
  Get file

  Returns a file uploaded to Vapi, including its name, size, type, processing status and download URL.

• Action
  List assistants

  Returns the voice assistants in your Vapi account, optionally filtered by when they were created or last updated.

• Action
  List chats

  Returns the chats in your Vapi account, optionally filtered by assistant, squad, session or creation/update date.

• Action
  List files

  Returns the files uploaded to your Vapi account, optionally filtered by purpose.

• Action
  List phone numbers

  Returns the phone numbers in your Vapi account, optionally filtered by when they were created or updated.

• Action
  List tools

  Returns the tools configured in your Vapi account, optionally filtered by when they were created or updated.

• Action
  Update Call

  Updates the name of an existing Vapi call.

• Action
  Update phone number

  Updates a Vapi phone number's name, the assistant, squad or workflow that answers it, and its provider settings.

• Action
  Upload File

  Uploads a file to Vapi, for use by assistants or knowledge bases, and returns the stored file record.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.