Connect ServiceNow and Udemy

Both apps 28ServiceNow 14Udemy 14

• Trigger
  New Attachment Added

  Triggered when a new attachment is added.

• Trigger
  New Comment Added

  Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries.

• Trigger
  New Record

  Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query.

• Trigger
  New Work Note Added

  Triggered when a new work note is added to a record (e.g. incident) in ServiceNow.

• Trigger
  New Work Notes (Cisco)

  Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id.

• Trigger
  Two-way sync new and updated incidents (Cisco)

  A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions.

• Trigger
  Two-way sync new and updated tables

  A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions.

• Action
  Add Comment to Incident

  Adds a customer-visible comment to an incident (by sys_id) via the incident table.

• Action
  Add File Attachment to Record

  Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content.

• Action
  Add Work Note to Incident

  Adds an internal work note to an incident (by sys_id) via the incident table.

• Action
  Create Record

  Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object.

• Action
  Delete Record

  Deletes a record by sys_id from the specified ServiceNow table.

• Action
  List Records

  Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated.

• Action
  Update Record

  Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object.

• Trigger
  New Course Question

  Triggers when a student asks a new Q&A question in one of your courses.

• Trigger
  New Course Review

  Triggers when a student leaves a new review on one of your courses.

• Trigger
  New Direct Message Thread

  Triggers when a student starts a new direct message conversation with you (Udemy's automated messages are skipped).

• Action
  Delete Question

  Deletes a Q&A question from one of your courses.

• Action
  List Course Questions

  Returns Q&A questions across the courses you teach, filterable by status and course.

• Action
  List Course Reviews

  Returns reviews of the courses you teach, filterable by status, course and star rating.

• Action
  List Message Threads

  Returns your direct message threads with students, filterable by status or person.

• Action
  List Question Replies

  Returns the replies to one Q&A question in a course.

• Action
  List Taught Courses

  Returns the courses you teach on Udemy, optionally only those a given student is enrolled in.

• Action
  List Thread Messages

  Returns the messages in one direct message thread.

• Action
  Mark Question Read

  Marks a Q&A question in one of your courses as read or unread.

• Action
  Reply to Question

  Posts a reply to a student's Q&A question in one of your courses.

• Action
  Send Message

  Sends a message in an existing direct message thread with a student.

• Action
  Update Question Reply

  Edits a Q&A reply's text or marks it as the question's top answer.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.