Integration
Connect ServiceNow to Synap
When New Attachment Added fires in ServiceNow, your agent runs Add User to User Group in Synap. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want ServiceNow and Synap to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What ServiceNow can start in Synap
When New Attachment Added in ServiceNow
then Add User to User Group in Synap
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with ServiceNow and Synap
Triggers and actions 7 triggers · 15 actions
- New Attachment Added
Triggered when a new attachment is added.
- New Comment Added
Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries.
- New Record
Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query.
- New Work Note Added
Triggered when a new work note is added to a record (e.g. incident) in ServiceNow.
- New Work Notes (Cisco)
Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id.
- Two-way sync new and updated incidents (Cisco)
A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions.
- Two-way sync new and updated tables
A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions.
- Add Comment to Incident
Adds a customer-visible comment to an incident (by sys_id) via the incident table.
- Add File Attachment to Record
Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content.
- Add Work Note to Incident
Adds an internal work note to an incident (by sys_id) via the incident table.
- Create Record
Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object.
- Delete Record
Deletes a record by sys_id from the specified ServiceNow table.
- List Records
Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated.
- Update Record
Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object.
- Add User to User Group
Adds an existing user to a user group in Synap.
- Create Flag
Plants a flag on a quiz question in Synap, optionally with a comment and the issue being reported.
- Get Attempt
Returns one quiz or exam attempt, including its status, score, marks, grade and timing, and the records it links to such as the user and exam.
- Get User by ID
Returns a Synap user by their ID, including their details, custom attribute values and links to related records.
- Invite User
Sends an invitation by email to people who need a Synap account and adds them to the chosen user group. People who already have an account are added to the group straight away.
- Remove User From User Group
Removes a user from a Synap user group. The user's account stays in place; only their membership of that group ends.
- Submit Attempt
Submits a user's in-progress attempt in Synap, as if the user had finished and handed it in.
- Update User
Updates an existing user's details, such as their name, email address, external ID, time zone, disabled status, groups and custom attributes.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from ServiceNow
ServiceNow to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
ServiceNow to StripeStripe is a payment processing platform for online businesses.
ServiceNow to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
ServiceNow to TrelloTrello is a visual collaboration tool that organizes projects into boards, lists, and cards.
ServiceNow to ZoomZoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...
ServiceNow to TwilioCloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...
More into Synap
HubSpot to SynapHubSpot is your all-in-one stop for all of your marketing software needs.
Salesforce to SynapSalesforce is a leading enterprise customer relationship management (CRM) platform.
Google Sheets to SynapGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to SynapGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to SynapGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
ServiceNow and Synap, answered
What can start an automation from ServiceNow?
Any of ServiceNow's 7 triggers in the catalog, including New Attachment Added, New Comment Added, New Record and New Work Note Added. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Synap when something happens in ServiceNow?
Any of Synap's 8 actions, including Create Flag, Update User, Add User to User Group and Get Attempt. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Synap to ServiceNow?
Synap has no triggers in the catalog today, so automations start in ServiceNow. If you need the other direction, ask: your agent reads Synap's API documentation and adds it.
Do I have to build a connector for ServiceNow or Synap?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use ServiceNow and Synap without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.