Integration
Connect ServiceNow to innoChat
When New Attachment Added fires in ServiceNow, your agent runs Send Message in innoChat. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want ServiceNow and innoChat to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What ServiceNow can start in innoChat
When New Attachment Added in ServiceNow
then Send Message in innoChat
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with ServiceNow and innoChat
Triggers and actions 7 triggers · 29 actions
- New Attachment Added
Triggered when a new attachment is added.
- New Comment Added
Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries.
- New Record
Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query.
- New Work Note Added
Triggered when a new work note is added to a record (e.g. incident) in ServiceNow.
- New Work Notes (Cisco)
Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id.
- Two-way sync new and updated incidents (Cisco)
A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions.
- Two-way sync new and updated tables
A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions.
- Add Comment to Incident
Adds a customer-visible comment to an incident (by sys_id) via the incident table.
- Add File Attachment to Record
Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content.
- Add Work Note to Incident
Adds an internal work note to an incident (by sys_id) via the incident table.
- Create Record
Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object.
- Delete Record
Deletes a record by sys_id from the specified ServiceNow table.
- List Records
Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated.
- Update Record
Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object.
- Add agent
Create an agent on an innoChat chatbot. New agents are created disabled.
- Add chatbot
Create a chatbot that belongs to the authenticated innoChat user.
- Add file source
Uploads a file as a new data source on an innoChat chatbot.
- Add QA source
Adds a question-and-answer pair as a data source to an innoChat chatbot.
- Add session
Creates a new chat session for an innoChat chatbot, optionally seeded with initial variables.
- Add source tag
Create a source tag on an innoChat chatbot, used to organize the chatbot's data sources.
- Add URL source
Adds a web page URL as a training data source for an innoChat chatbot.
- Delete agent
Deletes an agent from your innoChat account.
- Delete message
Deletes a single message by its UUID.
- Delete session
Deletes a chat session by its UUID.
- Delete source
Delete a single data source by uuid.
- Get chatbot
Fetch a single chatbot by its uuid.
- Get session
Fetch a single chatbot session by its uuid.
- List agents
Lists every agent configured on an innoChat chatbot.
- List chatbots
Lists all chatbots belonging to the connected innoChat account.
- List messages
Lists every message (user query and chatbot response) in an innoChat chat session.
- List sessions
Fetch the list of sessions for a chatbot specified by chatbot uuid.
- List sources
Lists the data sources trained into an innoChat chatbot.
- List source tags
List all source tags for a chatbot.
- Send Message
Sends a message to a chatbot session and returns the chatbot's reply.
- Update agent
Updates an existing innoChat agent's name, prompt, description, model, enabled state, data sources, variables, tags and other settings. Only the fields you fill in are changed.
- Update chatbot
Update a chatbot's name and settings (visibility, rate limit, rate limit message, citations) by its uuid.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
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Questions
ServiceNow and innoChat, answered
What can start an automation from ServiceNow?
Any of ServiceNow's 7 triggers in the catalog, including New Attachment Added, New Comment Added, New Record and New Work Note Added. Describe the moment in plain language and your agent picks the right one.
What can your agent do in innoChat when something happens in ServiceNow?
Any of innoChat's 22 actions, including Send Message, Update agent, Update chatbot and Add agent. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from innoChat to ServiceNow?
innoChat has no triggers in the catalog today, so automations start in ServiceNow. If you need the other direction, ask: your agent reads innoChat's API documentation and adds it.
Do I have to build a connector for ServiceNow or innoChat?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use ServiceNow and innoChat without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.