Integration
Connect SendApp and Zendesk
When New Contact fires in SendApp, your agent runs Add Comment to Ticket in Zendesk, or New Messaging Conversation in Zendesk to Create Contact in SendApp. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want SendApp and Zendesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What SendApp and Zendesk can do together
From SendApp to Zendesk
When New Contact in SendApp
then Add Comment to Ticket in Zendesk
From Zendesk to SendApp
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with SendApp and Zendesk
Triggers and actions 4 triggers · 32 actions
- New Contact
Triggers when a new contact is added to SendApp.
- Create Contact
Creates a contact in SendApp, or merges into the existing contact with the same phone or email. Phone or email is required.
- Delete Contact
Deletes a SendApp contact by its ID.
- Find Contacts
Finds SendApp contacts matching a name, phone or email search, optionally filtered by tag.
- Get Account Info
Returns your SendApp account details, plan, subscription and usage.
- Get Contact
Returns one SendApp contact by its ID.
- Get Message Status
Returns the delivery status (sent, delivered, read or failed) of a WhatsApp message sent in the last 7 days.
- List Account Tokens
Lists the account tokens (AI models and channels) in your SendApp account; other actions take one of these tokens.
- List Automations
Lists SendApp automations that can be started from another system.
- List Bookings
Lists bookings in SendApp, optionally within a date range or by status.
- List WhatsApp Templates
Lists the WhatsApp message templates on one of your SendApp accounts.
- Remove Tags from Contact
Removes tags from a SendApp contact.
- Send Message
Sends a WhatsApp text message (optionally with media) through your SendApp WhatsApp account. Only works within 24 hours of the customer's last message; otherwise use Send WhatsApp Template.
- Send SMS
Sends an SMS through your SendApp SMS gateway or bulk SMS credits.
- Update Contact
Updates a SendApp contact. Only the fields you fill in are changed; Tags replaces the whole tag set.
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
SendApp and Zendesk, answered
What can start an automation from SendApp?
Any of SendApp's 1 trigger in the catalog, including New Contact. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zendesk when something happens in SendApp?
Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zendesk to SendApp?
Yes. When something happens in Zendesk, your agent can act in SendApp too. This page covers both directions: Zendesk's triggers and SendApp's actions are listed here as well.
Do I have to build a connector for SendApp or Zendesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use SendApp and Zendesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.