Connect Salesmsg to Tidio

Both apps 28Salesmsg 14Tidio 14

• Trigger
  Contact Updated

  Triggers when a contact in Salesmsg is created or updated.

• Trigger
  Missed Incoming Phone Call

  Triggers when an incoming phone call to your Salesmsg number is missed.

• Trigger
  New Contact

  Triggers when a new contact is created in Salesmsg.

• Trigger
  New Contact Opted-Out

  Triggers when a contact in Salesmsg is opted out of text messaging.

• Trigger
  New Phone Call Received

  Triggers when a new incoming phone call is logged in Salesmsg call history.

• Action
  Add Tag to Contact

  Adds an existing tag to a Salesmsg contact.

• Action
  Create Note

  Creates a note on a Salesmsg contact.

• Action
  Create or Update Contact

  Creates a Salesmsg contact for a phone number, or returns the existing contact with that number, setting name and email.

• Action
  Find Contact

  Finds contacts whose name, email or phone number matches a search term.

• Action
  Find Salesmsg Member

  Searches the members of your Salesmsg organization by name or email and returns the matches.

• Action
  Opt-Out a Contact

  Opts out a Salesmsg contact so they no longer receive messages from your local and toll-free numbers. Returns the updated contact.

• Action
  Phone Number Lookup (PhoneCheckr)

  Looks up a phone number and returns its formatted form, country, carrier and line type.

• Action
  Remove Tag From Contact

  Removes a tag from a Salesmsg contact.

• Action
  Send a Text Message (SMS / MMS)

  Sends an SMS or MMS text message to a phone number from one of your Salesmsg inboxes.

• Action
  Add ticket

  Creates a new ticket in Tidio on behalf of a contact, identified by their email address, with a subject and first message.

• Action
  Delete contact

  Permanently deletes a Tidio contact. A deleted contact cannot be recovered.

• Action
  Delete ticket

  Permanently deletes a Tidio ticket by its ID.

• Action
  Get contact

  Returns a single Tidio contact by its ID, including name, email, phone, location, consent status and the contact's custom properties.

• Action
  Get ticket

  Returns a single Tidio ticket with its details and full message history.

• Action
  List contact messages

  Returns the full conversation for a contact: every message from the contact, chat operators and chatbots, plus a link to view the conversation in Tidio.

• Action
  List contacts

  Returns the contacts in your Tidio project with all their properties, optionally filtered by email address.

• Action
  List departments

  Returns all departments (teams of operators) in your Tidio project, with each department's ID and name.

• Action
  List operators

  Returns every operator (chat agent) in your Tidio project, with their name, email, role and active status.

• Action
  List tickets

  Returns all tickets in your Tidio project with their subject, status, priority, contact and assignment, without messages.

• Action
  Reply to ticket

  Adds a reply message to an existing Tidio ticket, written either by an operator or by the ticket's contact, as a public reply or an internal note.

• Action
  Send message on behalf of contact

  Sends a message into a contact's Tidio conversation as if the contact had written it, routing it to the assigned operator and any matching bot rules.

• Action
  Update contact

  Updates an existing Tidio contact's name, email, phone, newsletter consent, external ID and custom contact properties. Only the values you fill in are changed.

• Action
  Update ticket

  Updates an existing Tidio ticket's status, priority, assignment, tags or custom field values. Fields left blank are not changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.