Integration
Connect Request Tracker (RT) and RO App
When Ticket Created fires in Request Tracker (RT), your agent runs Add Lead Comment in RO App, or New Invoice Statuses in RO App to Create Ticket in Request Tracker (RT). Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Request Tracker (RT) and RO App to do together?
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Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
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Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
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Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
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Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Request Tracker (RT) and RO App can do together
From Request Tracker (RT) to RO App
When Ticket Created in Request Tracker (RT)
then Add Lead Comment in RO App
From RO App to Request Tracker (RT)
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Request Tracker (RT) and RO App
Triggers and actions 15 triggers · 58 actions
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
- Ad Campaigns
Triggers when a new ad campaign is added in RO App.
- Cash Flow Items
Triggers when a new cash flow category (income or expense item) is added in RO App.
- Clients List
Triggers when a new client (person contact) is added in RO App.
- Employees List
Triggers when a new employee is added to the RO App company account.
- Lead Types
Triggers when a new inquiry (lead) type is added to your RO App account.
- List of Services
Triggers when a new service is added to the RO App service catalog.
- List of the Products
Triggers when a new product is added to the RO App catalog, optionally limited to products matching a name, barcode, SKU, code, MPN or category.
- Locations
Triggers when a new location is added to your RO App company.
- New Invoice Statuses
Triggers when a new invoice status is added to your RO App account.
- New Order Items
Triggers when a new item (product or service) is added to the selected order.
- New Taxes
Triggers when a new tax rate is added to the company in RO App.
- Order Statuses
Triggers when a new order status is added to your RO App account.
- Add Booking Item
Adds a product or service line item to an existing booking.
- Add Lead Comment
Adds a comment to a lead (inquiry) in RO App.
- Add Order Comment
Adds a comment to an existing order in RO App, optionally marked private.
- Add Task Comment
Adds a comment to a task in RO App.
- Changing Order Status
Changes the status of an order, optionally with a comment.
- Create a Client
Creates a new client (person) in your RO App contacts.
- Create a Lead
Creates a new lead (inquiry) in RO App, optionally linked to a client, location, manager and ad campaign.
- Create an Order
Creates a new order in RO App for a client at a chosen location.
- Create an Order Item
Adds a product or service line item to an existing order in RO App.
- Create an Order or Estimate
Creates a new estimate in RO App for a client at a location.
- Create a Payment
Records an income or expense payment in a cashbox in RO App.
- Create Asset
Creates a new asset (such as a vehicle or device) in RO App, identified by its serial number.
- Create Booking
Creates a new booking for a client at a location with an assigned employee and time slot.
- Create Product
Creates a new product in the RO App catalog.
- Create Service
Creates a new service in the RO App catalog.
- Create Task
Creates a task in RO App with a title, due date and assigned employees, optionally linked to an order, lead, client or invoice.
- Create Update_booking
Updates an existing booking's location, status, assignee, client, schedule, resource or comment.
- Find Product
Finds products in the RO App catalog by name, barcode, SKU, code, manufacturer part number or category.
- Find Service
Finds services in the RO App catalog by name, barcode or category.
- Get Booking Items
Returns all the service items on a specific booking.
- Get Client by ID
Returns the details of a single client (person) by its ID.
- Get Estimate by ID
Returns the full details of a single estimate, including its custom field values.
- Get Lead by ID
Returns a single lead (inquiry) by its ID, including its custom fields.
- Get Order by Id
Returns the full details of a single order by its ID.
- Get Prices
Returns the list of price types (margins) configured for your company.
- Get Product by Id
Returns a single product from your RO App catalog by its ID, including its custom fields.
- Get Product Categories
Returns the product categories in your RO App catalog, optionally limited to the children of one parent category.
- Get Service Categories
Returns the list of service categories in your RO App catalog, optionally under a parent category.
- Get Task
Returns a single task by its ID, including all of its details.
- Get UOMs (Inits of Measure)
Returns the list of product units of measure (UOMs) defined in the RO App account.
- Move Asset
Moves an asset to a different warehouse.
- Search for Assets
Searches assets by serial number (VIN, IMEI), optionally narrowed by warehouse, owner or asset ID.
- Search for Clients
Searches clients (people) by name, phone, email, manager, tag or date, and returns the matching clients.
- Search Task
Searches tasks for ones whose title or description contains the given text, optionally narrowed by author, assignee or deadline.
- Update an Order Item
Updates an existing item on an order — its quantity, price, cost, discount, warranty, taxes, assignee or comment.
- Update an Order or Estimate
Updates an existing order (or estimate) in RO App — its location, type, people, schedule, notes, due date and custom field values. Fields left blank are not changed.
- Update_booking_item
Updates the quantity, price, cost, discount, warranty, taxes or comment of an item on a booking.
- Update Client
Updates an existing client (person) in RO App contacts.
- Update Product
Updates an existing product in the RO App catalog, such as its title, SKU, category, prices or barcodes.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Request Tracker (RT) and RO App, answered
What can start an automation from Request Tracker (RT)?
Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one.
What can your agent do in RO App when something happens in Request Tracker (RT)?
Any of RO App's 39 actions, including Create a Client, Create a Lead, Create an Order and Create an Order Item. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from RO App to Request Tracker (RT)?
Yes. When something happens in RO App, your agent can act in Request Tracker (RT) too. This page covers both directions: RO App's triggers and Request Tracker (RT)'s actions are listed here as well.
Do I have to build a connector for Request Tracker (RT) or RO App?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.