Integration
Connect RepairDesk and ServiceNow
When Inventory Updated fires in RepairDesk, your agent runs Add File Attachment to Record in ServiceNow, or New Attachment Added in ServiceNow to Create a New Invoice in RepairDesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want RepairDesk and ServiceNow to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What RepairDesk and ServiceNow can do together
From RepairDesk to ServiceNow
When Inventory Updated in RepairDesk
then Add File Attachment to Record in ServiceNow
From ServiceNow to RepairDesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with RepairDesk and ServiceNow
Triggers and actions 16 triggers · 14 actions
- Employee Commission
Triggers when an employee's payroll report row (pay period, commissions and net pay) appears or changes.
- Inventory Updated
Triggers when an inventory item is added or changed (stock, price, name or other details).
- New Customer
Triggers when a new customer is added in RepairDesk.
- New Inventory Item
Triggers when a new inventory item is added in RepairDesk.
- New Invoice
Triggers when a new invoice is created in RepairDesk.
- New Lead
Triggers when a new lead (appointment) is created in RepairDesk.
- New Payment Added
Triggers when a payment is recorded against an invoice in your RepairDesk store today.
- New Ticket
Triggers when a new repair ticket is created in RepairDesk.
- Ticket Status Change
Triggers when the repair status of a device on a ticket changes (checks the 1000 most recently created tickets).
- Add Payment
Records a payment against an existing RepairDesk invoice.
- Create a New Invoice
Creates a new invoice for a customer in RepairDesk with the given line items.
- Create a New Ticket
Creates a repair ticket in RepairDesk for a customer, with one or more device line items.
- Create Customer
Creates a new customer in RepairDesk with their contact details and address.
- Create Lead
Creates a lead (appointment) in RepairDesk with the customer's contact details and the devices they want repaired.
- Find Customer
Finds customers whose name, phone, email, postcode, city, organization or driving licence matches a keyword, optionally narrowed by referral source.
- Update Ticket
Updates a repair ticket's summary (customer, discount, totals) and its line items (devices), including their parts, conditions and images.
- New Attachment Added
Triggered when a new attachment is added.
- New Comment Added
Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries.
- New Record
Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query.
- New Work Note Added
Triggered when a new work note is added to a record (e.g. incident) in ServiceNow.
- New Work Notes (Cisco)
Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id.
- Two-way sync new and updated incidents (Cisco)
A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions.
- Two-way sync new and updated tables
A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions.
- Add Comment to Incident
Adds a customer-visible comment to an incident (by sys_id) via the incident table.
- Add File Attachment to Record
Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content.
- Add Work Note to Incident
Adds an internal work note to an incident (by sys_id) via the incident table.
- Create Record
Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object.
- Delete Record
Deletes a record by sys_id from the specified ServiceNow table.
- List Records
Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated.
- Update Record
Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
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Questions
RepairDesk and ServiceNow, answered
What can start an automation from RepairDesk?
Any of RepairDesk's 9 triggers in the catalog, including Inventory Updated, New Customer, New Inventory Item and New Invoice. Describe the moment in plain language and your agent picks the right one.
What can your agent do in ServiceNow when something happens in RepairDesk?
Any of ServiceNow's 7 actions, including Create Record, Update Record, Add Comment to Incident and Add File Attachment to Record. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from ServiceNow to RepairDesk?
Yes. When something happens in ServiceNow, your agent can act in RepairDesk too. This page covers both directions: ServiceNow's triggers and RepairDesk's actions are listed here as well.
Do I have to build a connector for RepairDesk or ServiceNow?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use RepairDesk and ServiceNow without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.