Integration
Connect Quilia and Zendesk
When Appointment Created fires in Quilia, your agent runs Add Comment to Ticket in Zendesk, or New Messaging Conversation in Zendesk to Create Contact in Quilia. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Quilia and Zendesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Quilia and Zendesk can do together
From Quilia to Zendesk
When Appointment Created in Quilia
then Add Comment to Ticket in Zendesk
From Zendesk to Quilia
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Quilia and Zendesk
Triggers and actions 6 triggers · 36 actions
- Appointment Created
Triggers when a new appointment is created in Quilia.
- Appointment Updated
Triggers when an appointment is updated in Quilia.
- New Client Activity
Triggers when a client performs an activity in Quilia, such as uploading a document to their case.
- Add New Client
Creates a new client in Quilia with their name, phone, email, address and date of birth.
- Create Contact
Creates a contact (such as a witness, adjustor, employer or medical provider) attached to a case or a client.
- Delete a Contact
Permanently deletes a company or people contact from your Quilia organization.
- Delete Case
Permanently deletes a case, including its members, documents and chat history.
- Delete Client
Permanently deletes a client from your firm, including their case memberships.
- Delete Documents
Deletes one or more Quilia documents, removing both the records and their stored files.
- Find a Document
Finds a document by its id and returns its type plus a secure download link that expires after 30 minutes.
- Find Client by Phone
Finds a client in your firm by phone number and returns the client record with the cases they belong to.
- Invite Clients to Case
Invites clients or staff to a Quilia case. Clients are texted an invite; staff are added as invited. Returns who was invited and who was skipped.
- List Clients
Returns the firm's clients, optionally filtered by name, email or phone.
- List Webhook Events
Returns the webhook events your Quilia firm can subscribe to, with their descriptions and payload schemas.
- Retrieve a Single Client
Returns a single client by id, including the cases the client belongs to.
- Retrieve Individual Case
Returns one case by its ID, including its status, type, dates, client, organization and case members.
- Simulate Webhook Event
Sends a sample Quilia webhook event to an endpoint URL so you can test a webhook integration.
- Update a Contact
Updates an existing Quilia contact (a company or a person). Only the fields you fill in are changed.
- Update Case
Updates an existing case's status, type, opening date or custom CMS data. Only the fields you fill in are changed.
- Update Client Information
Updates an existing client's contact details, address and demographic information. Only the fields you fill in are changed.
- Upload Documents
Uploads a document file to a client's case in Quilia and returns the new document ids.
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Quilia and Zendesk, answered
What can start an automation from Quilia?
Any of Quilia's 3 triggers in the catalog, including Appointment Created, Appointment Updated and New Client Activity. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zendesk when something happens in Quilia?
Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zendesk to Quilia?
Yes. When something happens in Zendesk, your agent can act in Quilia too. This page covers both directions: Zendesk's triggers and Quilia's actions are listed here as well.
Do I have to build a connector for Quilia or Zendesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.