Connect ProSMS.se and TOPdesk

Both apps 35ProSMS.se 20TOPdesk 15

• Trigger
  New Contact

  Triggers when a new contact is added to the account.

• Trigger
  New Group

  Triggers when a new contact group is created.

• Action
  Add Mobile Number to SMS Group

  Adds a phone number to an SMS group.

• Action
  Create Contact

  Creates a contact with a phone number and name, optionally placing it in a group.

• Action
  Create New Group

  Creates a new contact group.

• Action
  Delete Contact

  Deletes a contact by its ID or phone number.

• Action
  Delete Group

  Deletes a group. Only empty groups can be deleted.

• Action
  Delete Scheduled SMS

  Deletes future scheduled SMS messages that share a batch ID or your reference.

• Action
  Get Contact by ID

  Returns a contact and the groups it belongs to, by contact ID.

• Action
  Get Contact by Phone Number

  Returns a contact and the groups it belongs to, by phone number.

• Action
  Get Credit Balance

  Returns the account's remaining SMS credit balance.

• Action
  List Contacts

  Returns the account's contacts, a page at a time.

• Action
  List Groups

  Returns all contact groups with their member counts.

• Action
  List Sender Names

  Returns the sender names approved on the account.

• Action
  List SMS Log

  Returns sent and scheduled SMS messages from up to the last 3 months, filtered by receiver, dates, reference or batch.

• Action
  Remove Contact from Group

  Removes a phone number from a group without deleting the contact.

• Action
  Send Group SMS

  Sends an SMS to every contact in a group.

• Action
  Send SMS

  Sends an SMS to one recipient phone number from one of your approved sender names.

• Action
  Update Contact

  Updates a contact's name or phone number, found by its current phone number.

• Action
  Update Group

  Renames a group.

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Add change

  Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find changes

  Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Get change

  Returns the full details of a change, looked up by its id or its change number.

• Action
  Update change

  Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.