Connect PostHog to Gorgias

Both apps 26PostHog 11Gorgias 15

• Trigger
  Action Performed

  Triggers when an action is performed by a user.

• Action
  Add annotation

  Create a new annotation on the project timeline (content, date_marker, scope). POST /api/projects/:project_id/annotations/

• Action
  Capture Event

  Captures an event.

• Action
  Evaluate feature flags

  Evaluate all feature flag values for a given distinct_id/person, returning flag states for use in automation branching. Public POST /flags endpoint (project token auth).

• Action
  Get person

  Retrieve a single person by ID. GET /api/projects/:project_id/persons/:id/

• Action
  List annotations

  List annotations in the project. GET /api/projects/:project_id/annotations/

• Action
  List cohorts

  List cohorts defined in the project. GET /api/projects/:project_id/cohorts/

• Action
  List feature flags

  List feature flags defined in the project. GET /api/projects/:project_id/feature_flags/

• Action
  List insights

  List saved insights (charts/graphs) in the project. GET /api/projects/:project_id/insights/

• Action
  List persons

  List/search persons in the project, optionally filtered by distinct_id or properties. GET /api/projects/:project_id/persons/

• Action
  Update person

  Update a person's properties by ID. PATCH /api/projects/:project_id/persons/:id/

• Trigger
  New ticket

  Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.

• Trigger
  New ticket message

  Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.

• Action
  Add customer

  Create a new customer profile. POST https://{domain}.gorgias.com/api/customers

• Action
  Add tag to ticket

  Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array

• Action
  Create Ticket

  Creates a ticket

• Action
  Create Ticket Message

  Creates a Ticket Message in an existing ticket

• Action
  Delete ticket

  Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Find customers by email

  Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers

• Action
  Get customer

  Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}

• Action
  Get ticket

  Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Get Ticket Message

  Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.

• Action
  List ticket messages

  List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages

• Action
  List tickets

  List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets

• Action
  Update customer

  Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}

• Action
  Update ticket

  Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.