Integration
Connect Pendo and ServiceNow
When Account in Report fires in Pendo, your agent runs Add File Attachment to Record in ServiceNow, or New Attachment Added in ServiceNow to Send Track Event in Pendo. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Pendo and ServiceNow to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Pendo and ServiceNow can do together
From Pendo to ServiceNow
When Account in Report in Pendo
then Add File Attachment to Record in ServiceNow
From ServiceNow to Pendo
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Pendo and ServiceNow
Triggers and actions 9 triggers · 21 actions
- Account in Report
Triggers when a new account appears in the results of a chosen Pendo account report.
- Visitor in Report
Triggers when a new visitor appears in the results of a selected Pendo visitor report.
- Add Visitor to Segment
Adds a single visitor to a Pendo segment. Only segments created through the Pendo API can be changed this way.
- Change Guide State
Changes a Pendo guide's state to public, staged, disabled or draft.
- Create Feedback
Creates a new feedback request in Pendo Listen for an account, with title, importance and the apps it applies to.
- Get Account
Returns a Pendo account by its account ID, including its agent, custom and automatic metadata.
- Get Survey Responses
Returns the individual responses to a Pendo Sentiment survey over a date range, plus the survey's summary score and sentiment counts.
- Get Visitor
Returns a Pendo visitor by its visitor ID, including linked account IDs and all agent, automatic and custom metadata.
- List Features
Returns the features tagged in your Pendo subscription, optionally limited to specific feature IDs or one application.
- List Guides
Returns the guides in your Pendo subscription, optionally limited to specific guides or one application.
- List Pages
Returns the pages tagged in your Pendo subscription, optionally limited to specific page IDs or one application.
- List Reports
Returns every public report in your Pendo subscription, including each report's id, name, type and definition.
- List Segments
Returns all shared (Everyone) segments in your Pendo subscription, optionally only those created through the API.
- List Track Types
Returns the track event types defined in your Pendo subscription, or a single track type by its ID.
- Remove Visitor from Segment
Removes a single visitor from a Pendo segment. Works only on segments that were created through the API.
- Send Track Event
Records a track event (a named action a visitor performed, with optional properties) in Pendo.
- New Attachment Added
Triggered when a new attachment is added.
- New Comment Added
Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries.
- New Record
Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query.
- New Work Note Added
Triggered when a new work note is added to a record (e.g. incident) in ServiceNow.
- New Work Notes (Cisco)
Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id.
- Two-way sync new and updated incidents (Cisco)
A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions.
- Two-way sync new and updated tables
A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions.
- Add Comment to Incident
Adds a customer-visible comment to an incident (by sys_id) via the incident table.
- Add File Attachment to Record
Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content.
- Add Work Note to Incident
Adds an internal work note to an incident (by sys_id) via the incident table.
- Create Record
Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object.
- Delete Record
Deletes a record by sys_id from the specified ServiceNow table.
- List Records
Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated.
- Update Record
Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Pendo and ServiceNow, answered
What can start an automation from Pendo?
Any of Pendo's 2 triggers in the catalog, including Account in Report and Visitor in Report. Describe the moment in plain language and your agent picks the right one.
What can your agent do in ServiceNow when something happens in Pendo?
Any of ServiceNow's 7 actions, including Create Record, Update Record, Add Comment to Incident and Add File Attachment to Record. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from ServiceNow to Pendo?
Yes. When something happens in ServiceNow, your agent can act in Pendo too. This page covers both directions: ServiceNow's triggers and Pendo's actions are listed here as well.
Do I have to build a connector for Pendo or ServiceNow?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Pendo and ServiceNow without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.