Connect Partnero and TOPdesk

Both apps 31Partnero 20TOPdesk 11

• Trigger
  Customer Created

  Triggers when a new customer is created in Partnero.

• Trigger
  Customer Deleted

  Triggers when a customer is deleted in Partnero.

• Trigger
  Customer Updated

  Triggers when a customer is updated in your Partnero program.

• Trigger
  Partner Created

  Triggers when a new partner is created in your Partnero program.

• Trigger
  Partner Deleted

  Triggers when a partner is deleted from your Partnero program.

• Trigger
  Partner Updated

  Triggers when a partner is updated in your Partnero program.

• Trigger
  Transaction Created

  Triggers when a new transaction is recorded in your Partnero program.

• Trigger
  Transaction Deleted

  Triggers when a transaction is deleted (refunded) in Partnero.

• Action
  Archive Partner

  Archives (soft-deletes) a partner so they lose portal access; the partner can be restored later.

• Action
  Create a New Customer

  Creates a customer in your Partnero affiliate program and attributes them to a partner for commission tracking.

• Action
  Create a New Partner

  Creates a new affiliate partner in your Partnero program and returns the partner record, including its referral link.

• Action
  Create a New Transaction

  Records a sales transaction for a customer so Partnero calculates the referring partner's commission. Can optionally create the customer in the same call.

• Action
  Delete Existing Customer

  Deletes an existing customer from your Partnero program by their customer key.

• Action
  Delete Existing Partner

  Deletes an existing partner from your Partnero program.

• Action
  Delete Existing Transaction

  Deletes an existing transaction in your Partnero program by its key.

• Action
  Find Partner

  Finds a partner in your Partnero program by partner ID and returns their details, referral statistics, commissions and referral links.

• Action
  Get Transaction

  Returns a single transaction by its key.

• Action
  Restore Partner

  Restores a previously archived partner and reactivates their portal access.

• Action
  Update Existing Customer

  Updates an existing customer's name, email, key or tags in your Partnero program.

• Action
  Update Existing Partner

  Updates an existing partner's name, email, password, referral key or tags in your Partnero program.

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.