Connect PagerDuty to Voiceflow

Both apps 38PagerDuty 28Voiceflow 10

• Trigger
  List Maintenance Windows

  Gets a list of maintenance windows.

• Trigger
  New Incidents

  Polls for new incidents in PagerDuty.

• Action
  Add Responders

  Request additional responders (a user or escalation policy) to help with an incident.

• Action
  Add Team Member

  Add a user to a team with a given role.

• Action
  Create Incident

  Creates an incident in PagerDuty.

• Action
  Create Note on Incident

  Creates a note on a given incident.

• Action
  Delete or End a Maintenance Window

  Deletes a maintenance window that hasn't started yet, or ends one that is ongoing.

• Action
  Get Escalation Policy

  Retrieve a single escalation policy by its ID.

• Action
  Get Incident

  Retrieve a single PagerDuty incident by id.

• Action
  Get Schedule

  Retrieve a single on-call schedule by its ID.

• Action
  Get Service

  Retrieve a single PagerDuty service by id.

• Action
  Get Team

  Retrieve a single team by its ID.

• Action
  Get User Information

  Gets a user's information based on provided ID.

• Action
  List Escalation Policies

  List PagerDuty escalation policies.

• Action
  List Incident Notes

  List all notes attached to an incident.

• Action
  List Incidents

  List PagerDuty incidents with filters (statuses, service_ids, urgencies, date range).

• Action
  List On-Calls

  List current on-call entries — who is on call now, by escalation policy/schedule/user/time window.

• Action
  List Schedule Overrides

  List overrides on a schedule within a required since/until time window.

• Action
  List Schedules

  List PagerDuty on-call schedules.

• Action
  List Services

  List PagerDuty services.

• Action
  List Teams

  List all teams in the account.

• Action
  List Users

  List PagerDuty users.

• Action
  Manage Incidents

  Bulk acknowledge or resolve multiple incidents in a single call.

• Action
  Snooze Incident

  Snooze a triggered/acknowledged incident for a number of seconds so it won't re-alert until the snooze expires.

• Action
  Two-way sync add a maintenance window

  Creates a maintenance window for use with two-way sync triggers. Does not update. Use only with two-way sync triggers.

• Action
  Two-way sync add or update an incident

  Creates or updates an incident for use with two-way sync triggers. Use only with two-way sync triggers.

• Action
  Update Incident

  Updates an incident in PagerDuty. Set status to acknowledged or resolved to manage the incident.

• Action
  Update Maintenance Window

  Updates a maintenance window.

• Action
  Add knowledge base URL document

  Create a knowledge base document sourced from a URL.

• Action
  Add playbook

  Adds a playbook (a set of instructions that drives an agent toward a goal) to a Voiceflow project environment and returns the created playbook.

• Action
  Delete conversation state

  Deletes the stored conversation state for one user, so their next turn starts the conversation from the beginning.

• Action
  Delete knowledge base document

  Delete a knowledge base document by id.

• Action
  Find transcripts

  Returns up to 20 transcripts (recorded conversations) in a Voiceflow project that match the given session, date range, environment, version and property filters.

• Action
  Send Event to Agent

  Sends a custom event to a Voiceflow agent for a user's conversation, advancing it by one turn, and returns the traces the agent produced in reply.

• Action
  Send Message to Agent

  Sends a user's text message to a Voiceflow agent, advancing the conversation by one turn, and returns the agent's reply.

• Action
  Send message to conversation

  Sends a message into a user's conversation with a Voiceflow agent (a message-type turn) and returns the agent's reply.

• Action
  Start Agent Conversation

  Starts (launches) a conversation with a Voiceflow agent for a user and returns the agent's opening reply.

• Action
  Update conversation variables

  Merge variable values into a user's conversation state.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.