Connect Overloop.ai and Trengo

Both apps 37Overloop.ai 19Trengo 18

• Trigger
  List Created

  Triggers when a new list is created in Overloop.ai.

• Trigger
  New Exclusion List Item

  Triggers when a new email address or domain is added to your Overloop exclusion list.

• Action
  Add list

  Creates a new prospect or organization list in Overloop.

• Action
  Add Prospect to Campaign

  Adds a prospect to an Overloop campaign by enrolling them in it, optionally at a specific step or start time. Returns the new enrollment.

• Action
  Create Organization

  Creates a new organization in Overloop.ai with its name, contact details, address, lists and any custom fields.

• Action
  Create Prospect

  Creates a new prospect in Overloop.ai with contact details, lists, owner, organization and any custom fields, and returns the created prospect.

• Action
  Delete list

  Permanently deletes a list in Overloop. Prospects that were in the list are kept.

• Action
  Delete organization

  Permanently deletes an organization in Overloop.ai. This cannot be undone.

• Action
  Delete prospect

  Permanently deletes a prospect from Overloop.ai, along with all of its history (messages, replies). This cannot be undone.

• Action
  Enroll Prospect

  Enrolls a prospect into an Overloop campaign or prospect-based workflow, optionally at a specific step or start time.

• Action
  Exclude Prospect

  Excludes a prospect from all future outreach by adding their email address (or their whole domain) to the Overloop exclusion list.

• Action
  Get organization

  Returns a single Overloop organization by its ID, including its standard details, lists and any custom field values.

• Action
  Get prospect

  Returns a prospect by ID, including its contact details, engagement status, lists and custom field values. An error occurs if the prospect is not found.

• Action
  List automations

  Returns the automations (outbound campaigns and productivity workflows) in your Overloop account, optionally filtered by type, record type or status.

• Action
  List users

  Returns the users on your Overloop.ai account, with their name, email, role and status, optionally filtered to active or disabled users.

• Action
  Search List

  Returns the Overloop lists whose name contains the text you give, optionally limited to prospect or organization lists.

• Action
  Search Organization

  Returns the organizations in Overloop.ai that match the name, website, email or other details you specify.

• Action
  Search Prospect

  Returns the prospects that match the email, name, job title, location or engagement status you specify.

• Action
  Update list

  Renames an existing Overloop list and returns the updated list.

• Trigger
  New Internal Note

  Fires when an internal note is added to a Trengo ticket.

• Trigger
  New Outbound Message

  Triggers when an outbound message is created.

• Trigger
  Ticket Label Added

  Triggers when a label is added to a conversation.

• Action
  Add internal note to ticket

  Adds an internal note (visible only to agents) to a Trengo ticket.

• Action
  Add ticket

  Create a new support ticket.

• Action
  Add ticket label

  Attaches an existing label to a Trengo ticket.

• Action
  Create a Contact

  Creates a contact on a Trengo channel. If a contact with the same identifier already exists on that channel, Trengo returns the existing contact instead of creating a duplicate.

• Action
  Create webhook

  Subscribes a URL to one Trengo webhook event type. Used by Trengo instant triggers to register their delivery URL on activation.

• Action
  Delete contact

  Delete a contact by id.

• Action
  Delete ticket

  Delete a ticket by id.

• Action
  Find a Contact

  Returns the Trengo contacts that match the search term.

• Action
  Get contact

  Retrieve a single Trengo contact by its id.

• Action
  Get webhook

  Fetches a webhook by ID, including the event it listens for, the address it sends to and its signing secret. An error occurs if the webhook is not found.

• Action
  List contacts

  List all contacts.

• Action
  List labels

  Lists the ticket labels defined in the Trengo account (first page).

• Action
  List tickets

  Returns all tickets the connected user is authorized to see, optionally filtered by status, contact, users, channels, labels, last message type or update time.

• Action
  Send a Message

  Sends a reply message on an existing Trengo ticket, over the ticket's own channel.

• Action
  Update contact

  Update an existing contact by id.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.