Connect Ortto and ServiceNow

Both apps 28Ortto 14ServiceNow 14

• Trigger
  Fields Updated

  Triggers when the specified field(s) of a record have been updated in your Ortto account.

• Trigger
  New Activity Occurred

  Triggers when a new Ortto activity occurs.

• Trigger
  New Record Created

  Triggers when a new record (contact or organization) has been added to your Ortto account.

• Trigger
  Tag Added/Removed

  Triggers when a tag has beed added to, or removed from, a record.

• Action
  Add Custom Field

  Create a new custom field on the person or organization schema in Ortto.

• Action
  Create Record

  Create a new record (person, organization), or update an existing record in your Ortto account.

• Action
  Delete Record

  Archive, restore, or permanently delete a person or organization record in Ortto.

• Action
  Get Record

  Fetches one or more people, or one or more accounts, by their Ortto ids, returning whichever fields you ask for.

• Action
  List Activities

  Retrieve the activity feed for a given contact in Ortto.

• Action
  Opt Out From SMS

  Opt out a person from all SMS communications.

• Action
  Search or Create Records

  Search your Ortto data for a record based on the provided field or optionally create one if none is found.

• Action
  Tag/Untag Records

  Adds or removes tags on a person or an account in Ortto, matching the record by email address or account name.

• Action
  Unsubscribe a Person

  Unsubscribe a person from all emails.

• Action
  Update Audience Subscription

  Subscribe or unsubscribe a person to/from an Ortto audience.

• Trigger
  New Attachment Added

  Triggered when a new attachment is added.

• Trigger
  New Comment Added

  Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries.

• Trigger
  New Record

  Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query.

• Trigger
  New Work Note Added

  Triggered when a new work note is added to a record (e.g. incident) in ServiceNow.

• Trigger
  New Work Notes (Cisco)

  Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id.

• Trigger
  Two-way sync new and updated incidents (Cisco)

  A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions.

• Trigger
  Two-way sync new and updated tables

  A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions.

• Action
  Add Comment to Incident

  Adds a customer-visible comment to an incident (by sys_id) via the incident table.

• Action
  Add File Attachment to Record

  Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content.

• Action
  Add Work Note to Incident

  Adds an internal work note to an incident (by sys_id) via the incident table.

• Action
  Create Record

  Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object.

• Action
  Delete Record

  Deletes a record by sys_id from the specified ServiceNow table.

• Action
  List Records

  Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated.

• Action
  Update Record

  Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.