Integration
Connect Nifty and Zendesk
When New Doc fires in Nifty, your agent runs Add Comment to Ticket in Zendesk, or New Messaging Conversation in Zendesk to Create Document in Nifty. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Nifty and Zendesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Nifty and Zendesk can do together
From Nifty to Zendesk
When New Doc in Nifty
then Add Comment to Ticket in Zendesk
From Zendesk to Nifty
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Nifty and Zendesk
Triggers and actions 14 triggers · 35 actions
- New Doc
Triggers when a new doc is created.
- New File
Triggers when a new file is uploaded.
- New Message
Triggers when a new message is sent.
- New Milestone
Triggers when a new milestone is created.
- New Portfolio
Triggers when a new portfolio is created.
- New Project
Triggers when a new project is created.
- New Status
Triggers when a new status is created.
- New Subtask
Triggers when a new subtask is created.
- New Tag
Triggers when a new tag is created.
- New Task
Triggers when a new task is created.
- Task Is Completed
Triggers when a task is completed.
- Create Document
Creates a Nifty document in a project, optionally seeding its body from Markdown.
- Create File
creates a file record in a project from text content (or a URL), firing file.created.
- Create Milestone
Creates a milestone (a date-spanning list shown on the project roadmap) in a Nifty project.
- Create Portfolio
Creates a portfolio (a team-level grouping of projects) in Nifty.
- Create Project
Creates a new project.
- Create Status
Creates a status column (Kanban column / list stage) in a Nifty project.
- Create Subtask
Creates a new subtask.
- Create Tag
Creates a tag (called a label in the Nifty API) that can be applied across the workspace to tasks, documents, files and more.
- Create Task
Creates a new task.
- Create Upload URL
Returns a presigned upload URL and storage key for a new file. Upload the bytes to the URL, then pass the key to Create File.
- Get Document
Retrieve a single Nifty document's details (name, project, access type, author, timestamps). The document body is not included.
- Get Message
Retrieve a single Nifty message (chat message or comment) by its ID.
- Get Milestone
Retrieve a single milestone by its id, including its custom-field values.
- Get Project
Retrieve a single Nifty project by its id, including its custom-field values and any related records you ask to expand.
- Get Status
Retrieve a single Nifty status column by its id.
- Get Tag
Retrieves a single tag (Nifty label) by id.
- Send Message
Posts a message in Nifty: into a chat, as a comment on a task, document, file or annotation, as a reply to another message, or as a direct message to a team member.
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Nifty and Zendesk, answered
What can start an automation from Nifty?
Any of Nifty's 11 triggers in the catalog, including New Doc, New File, New Message and New Milestone. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zendesk when something happens in Nifty?
Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zendesk to Nifty?
Yes. When something happens in Zendesk, your agent can act in Nifty too. This page covers both directions: Zendesk's triggers and Nifty's actions are listed here as well.
Do I have to build a connector for Nifty or Zendesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Nifty and Zendesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.