Connect ManageEngine ServiceDesk Plus Cloud and My Music Staff

Both apps 38ManageEngine ServiceDesk Plus Cloud 17My Music Staff 21

• Trigger
  New Problem

  Triggers when a new problem is created in ServiceDesk Plus Cloud.

• Trigger
  Trigger

  Triggers when a request is created or updated in ServiceDesk Plus Cloud.

• Action
  Add problem

  Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.

• Action
  Add request note

  Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.

• Action
  Add request task

  Adds a task to an existing request in ServiceDesk Plus Cloud.

• Action
  Add request worklog

  Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.

• Action
  Create Request

  Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.

• Action
  Delete request

  Deletes a request from ServiceDesk Plus Cloud.

• Action
  Find Request

  Finds service desk requests whose chosen field matches a value, returning the matching requests.

• Action
  Get problem

  Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.

• Action
  Get request

  Returns a single service desk request by its id, including its custom field values.

• Action
  Get request note

  Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.

• Action
  Get request task

  Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.

• Action
  Get request worklog

  Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.

• Action
  Invoke API Call

  Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.

• Action
  Update problem

  Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.

• Action
  Update Request

  Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.

• Trigger
  Attendance Taken

  Triggers when attendance is taken or edited for a calendar event.

• Trigger
  New Email

  Triggers when a new email message is created.

• Trigger
  New Invoice

  Triggers when a new invoice is created (manually or by auto-invoicing).

• Trigger
  New SMS

  Triggers when a new SMS message is created.

• Trigger
  New Student

  Triggers when a new student is added to your My Music Staff account.

• Trigger
  Payment Added

  Triggers when a payment is recorded in a Family Account.

• Trigger
  Student Added to Event

  Triggers when a student is added to an event on the calendar.

• Trigger
  Student Updated

  Triggers when a student's profile information is updated.

• Action
  Add Calendar Event

  /calendar/event (body CalendarEventInputItem) — creates a calendar event with its student attendees, which creates Attendance records for each student.

• Action
  Add Payment

  Records a payment in the Family Account

• Action
  Add Student

  Adds a new student to your My Music Staff account.

• Action
  Find All Parents

  Finds all parents based on Family ID or on search text.

• Action
  Find Attendance Records

  Searches attendance records by date range, student, teacher, event, or status. Returns matching records with a total count.

• Action
  Find Event

  Finds an event based on Event ID.

• Action
  Find Parent

  Finds first Parent based on Family ID or on search text.

• Action
  Find Student

  Finds students based on Student ID or on search text.

• Action
  List Lesson Notes

  Returns a student's past lessons, newest first, with the attendance status and the lesson notes written for the student, the parent and the teacher.

• Action
  List Student Repertoire

  Returns the pieces assigned to a student with each piece's progress status (Recommended, Requested, In Progress or Completed) and the dates it was started and completed.

• Action
  Search Repertoire

  Searches your studio's repertoire library by title or composer, instrument and genre, and returns the matching pieces.

• Action
  Search Students

  Searches your students by name, email, family or status and returns the matching students with their family details.

• Action
  Update Student

  Updates a student's details, such as, status (Active, Trial, Lead, Waiting, Inactive), name, email, phone, birthday, etc.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.