Integration
Connect LiveAgent and Willo
When New conversation fires in LiveAgent, your agent runs Add department in Willo, or List Users in Willo to Add customer group in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want LiveAgent and Willo to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What LiveAgent and Willo can do together
From LiveAgent to Willo
When New conversation in LiveAgent
then Add department in Willo
From Willo to LiveAgent
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with LiveAgent and Willo
Triggers and actions 4 triggers · 26 actions
- New conversation
Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.
- New Customer
Triggers when a new customer (contact) is added in LiveAgent.
- New Customer (Experimental)
Triggers when a new customer (contact) is added in LiveAgent.
- Add customer group
Creates a new customer group in LiveAgent with a name and optional text and background colors.
- Add tag
Creates a new tag in LiveAgent that can be assigned to conversations.
- Get conversation
Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.
- List conversation messages
Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.
- List conversations
Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.
- List customer groups
Returns every customer group defined in the LiveAgent account, with each group's id and name.
- List tags
Returns every tag defined in the LiveAgent account, with each tag's id and name.
- List Users
Triggers when a new user is added to your Willo account.
- Accept Candidate
Marks a participant in a Willo interview as Accepted and returns the updated participant. Can also update the participant's name, phone number and custom ID in the same step.
- Add department
Creates a new department in your Willo organisation and returns the department, including its key and branding.
- Add interview from template
Creates a new interview in Willo from one of your interview templates and returns the new interview.
- Create Company
Creates a new company as a child organisation under your Willo organisation, with the owner you name.
- Create Interview
Creates a new video interview in Willo with its questions, department, message templates and settings.
- Delete interview
Deletes an interview from your Willo account.
- Delete participant
Deletes a participant from Willo. Returns whether the deletion was confirmed.
- Get interview
Returns a Willo interview by its key, including its questions, owner, department, reviewers, message templates and settings. An error occurs if the interview is not found.
- Get participant
Returns a Willo participant (candidate) with their contact details, status, interview, department, scores and answers.
- Get user
Returns a Willo user's details, including email, full name, phone, role and status.
- Invite Someone
Invites a person to a Willo interview as a participant and returns the new participant with their invite link.
- List departments
Returns the departments in your Willo organisation, optionally filtered by name, owner email or owner.
- List interviews
Returns the interviews in your Willo account, optionally narrowed by department, owner or a search term, and sorted the way you choose.
- List message templates
Returns the message templates (email and SMS) in your Willo account, optionally filtered by title, type or trigger.
- List participants
Returns the participants in your Willo account, optionally narrowed to an interview, department or owner, or by a text search.
- List users
Returns the users in your Willo account with their key, email and full name.
- Reject Candidate
Rejects a candidate by setting the participant's status to Rejected, optionally updating their name, phone or custom ID.
- Update interview
Updates an existing interview's details, questions, reviewers, message templates and settings, changing only the values you provide. Returns the updated interview.
- Update participant
Updates a participant's name, phone, status (Accepted or Rejected) or your own reference ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
LiveAgent and Willo, answered
What can start an automation from LiveAgent?
Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one.
What can your agent do in Willo when something happens in LiveAgent?
Any of Willo's 19 actions, including Create Company, Create Interview, Update interview and Update participant. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Willo to LiveAgent?
Yes. When something happens in Willo, your agent can act in LiveAgent too. This page covers both directions: Willo's triggers and LiveAgent's actions are listed here as well.
Do I have to build a connector for LiveAgent or Willo?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use LiveAgent and Willo without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.