Integration
Connect LiveAgent and Vacation Tracker
When New conversation fires in LiveAgent, your agent runs Get user in Vacation Tracker, or Leave Updated in Vacation Tracker to Add customer group in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want LiveAgent and Vacation Tracker to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What LiveAgent and Vacation Tracker can do together
From LiveAgent to Vacation Tracker
When New conversation in LiveAgent
then Get user in Vacation Tracker
From Vacation Tracker to LiveAgent
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with LiveAgent and Vacation Tracker
Triggers and actions 10 triggers · 20 actions
- New conversation
Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.
- New Customer
Triggers when a new customer (contact) is added in LiveAgent.
- New Customer (Experimental)
Triggers when a new customer (contact) is added in LiveAgent.
- Add customer group
Creates a new customer group in LiveAgent with a name and optional text and background colors.
- Add tag
Creates a new tag in LiveAgent that can be assigned to conversations.
- Get conversation
Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.
- List conversation messages
Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.
- List conversations
Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.
- List customer groups
Returns every customer group defined in the LiveAgent account, with each group's id and name.
- List tags
Returns every tag defined in the LiveAgent account, with each tag's id and name.
- Leave Cancelled
Triggers when a leave is cancelled in Vacation Tracker.
- Leave Deleted
Triggers when a leave is deleted in Vacation Tracker.
- Leave Request Approved
Triggers when a leave is approved in Vacation Tracker.
- Leave Request Denied
Triggers when an approver or admin denies a leave request.
- Leave Updated
Triggers when an open or approved leave is changed, for example its dates, leave type or reason.
- New Leave Added
Triggers when an approved leave is added for a user, or when a leave request is approved automatically.
- New Leave Request Created
Triggers when a user requests a leave that needs approval.
- Add leave
Creates a leave in Vacation Tracker: a leave request for the acting user, or an already approved leave for a user you manage.
- Cancel leave
Cancels an open or approved leave.
- Delete leave
Deletes a leave of a user the API key's owner manages and returns the deleted leave.
- Get department
Returns a single department with its ID, name, default flag and creation time.
- Get leave
Returns a single leave by its ID, including its dates, status, user and leave type.
- Get location
Returns a single location with its name, time zone, default flag and creation time.
- Get user
Returns a single Vacation Tracker user with their name, email, location, department, status and labels.
- List departments
Returns every department in your Vacation Tracker company, with each department's ID, name, default flag and creation time.
- List leaves
Returns the leaves that overlap a date range, optionally filtered by status.
- List leave types
Returns all of the company's leave types, active and inactive, with their IDs, names and colors.
- List locations
Returns every location in your Vacation Tracker company that the API key can see, with each location's name, time zone and default flag.
- List users
Returns the users in your Vacation Tracker company, optionally filtered by status, location, department or label.
- Update leave
Changes the dates, times, leave type, reason or substitute approver of an open or approved leave. Fields left blank keep their current value.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
LiveAgent and Vacation Tracker, answered
What can start an automation from LiveAgent?
Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one.
What can your agent do in Vacation Tracker when something happens in LiveAgent?
Any of Vacation Tracker's 13 actions, including Update leave, Add leave, Get department and Get leave. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Vacation Tracker to LiveAgent?
Yes. When something happens in Vacation Tracker, your agent can act in LiveAgent too. This page covers both directions: Vacation Tracker's triggers and LiveAgent's actions are listed here as well.
Do I have to build a connector for LiveAgent or Vacation Tracker?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use LiveAgent and Vacation Tracker without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.