Integration
Connect LiveAgent and timelink
When New conversation fires in LiveAgent, your agent runs Create Client in timelink, or New Time Entry in timelink to Add customer group in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want LiveAgent and timelink to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What LiveAgent and timelink can do together
From LiveAgent to timelink
When New conversation in LiveAgent
then Create Client in timelink
From timelink to LiveAgent
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with LiveAgent and timelink
Triggers and actions 6 triggers · 31 actions
- New conversation
Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.
- New Customer
Triggers when a new customer (contact) is added in LiveAgent.
- New Customer (Experimental)
Triggers when a new customer (contact) is added in LiveAgent.
- Add customer group
Creates a new customer group in LiveAgent with a name and optional text and background colors.
- Add tag
Creates a new tag in LiveAgent that can be assigned to conversations.
- Get conversation
Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.
- List conversation messages
Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.
- List conversations
Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.
- List customer groups
Returns every customer group defined in the LiveAgent account, with each group's id and name.
- List tags
Returns every tag defined in the LiveAgent account, with each tag's id and name.
- Deleted Time Entry
Triggers when a time entry is deleted.
- New Time Entry
Triggers when a new time entry is created.
- Updated Time Entry
Triggers when a time entry is updated.
- Create Client
Creates a new client in timelink.
- Create Project
Creates a new project in timelink, optionally assigned to a client.
- Create Service
Creates a new service (a type of work you track time against) in timelink.
- Create Time Entry
Creates a time entry for a user in timelink, optionally linked to a client, project and service.
- Delete client
Deletes a client in timelink.
- Delete project
Deletes a project in timelink.
- Delete service
Deletes a service in timelink.
- Delete time entry
Deletes a time entry from timelink.
- Find Client
Finds clients whose details match the search text, optionally filtered by active status or ids.
- Find Project
Searches projects by name or other text and returns the matching projects, optionally narrowed to one client or to active/inactive projects.
- Find Service
Searches your timelink services by text, for example part of the service name, and returns the matching services.
- Find Time Entry
Searches time entries by text and optional filters such as date range, client, project, service, user and billing status, returning the matching entries.
- Get client
Returns a single client by its ID.
- Get project
Returns a single timelink project by its ID, including its client, color, acronym and active/billable flags.
- Get service
Returns a single service (activity type) by its ID, including name, color, acronym and billable/active status.
- Get time entry
Returns a single time entry by its ID, including its client, project, service, description, billing flags and start/end times.
- Get user
Returns a single timelink user by ID, including name, email, active status, timezone and language.
- List clients
Returns the clients in your timelink account, optionally filtered by search text or active status.
- List services
Returns the services (billable activities) in your timelink account, optionally filtered by text, active status or specific ids.
- List users
Returns the users in your timelink company, optionally filtered by search text, active status or specific user ids.
- Update Client
Updates an existing client in timelink. Only the fields you fill in are changed.
- Update Project
Updates an existing project's name, client, color, billing and other details. Only the fields you fill in are changed.
- Update Service
Updates an existing service in timelink, such as its name, color, billable or active status.
- Update Time Entry
Updates an existing time entry in timelink, changing only the details you fill in, such as its times, description, client, project or service.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
LiveAgent and timelink, answered
What can start an automation from LiveAgent?
Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one.
What can your agent do in timelink when something happens in LiveAgent?
Any of timelink's 24 actions, including Create Client, Create Project, Create Service and Create Time Entry. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from timelink to LiveAgent?
Yes. When something happens in timelink, your agent can act in LiveAgent too. This page covers both directions: timelink's triggers and LiveAgent's actions are listed here as well.
Do I have to build a connector for LiveAgent or timelink?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use LiveAgent and timelink without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.