Integration
Connect LiveAgent and Sonix
When New conversation fires in LiveAgent, your agent runs Invite User in Sonix, or New Transcript in Sonix to Add customer group in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want LiveAgent and Sonix to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What LiveAgent and Sonix can do together
From LiveAgent to Sonix
When New conversation in LiveAgent
then Invite User in Sonix
From Sonix to LiveAgent
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with LiveAgent and Sonix
Triggers and actions 4 triggers · 20 actions
- New conversation
Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.
- New Customer
Triggers when a new customer (contact) is added in LiveAgent.
- New Customer (Experimental)
Triggers when a new customer (contact) is added in LiveAgent.
- Add customer group
Creates a new customer group in LiveAgent with a name and optional text and background colors.
- Add tag
Creates a new tag in LiveAgent that can be assigned to conversations.
- Get conversation
Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.
- List conversation messages
Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.
- List conversations
Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.
- List customer groups
Returns every customer group defined in the LiveAgent account, with each group's id and name.
- List tags
Returns every tag defined in the LiveAgent account, with each tag's id and name.
- New Transcript
Triggers when a media file in Sonix finishes transcription.
- Create Folder
Creates a folder in the Sonix account.
- Delete Media
Deletes a Sonix media file and its transcript.
- Get Media
Returns a Sonix media file's details, including its name, language, duration and transcription status.
- Get Summary
Returns an AI summary of a transcript and its status.
- Get Transcript
Returns a media file's transcript as speaker segments with word timings.
- Invite User
Invites a person to the Sonix account with a role.
- List Folders
Returns the folders in the Sonix account with their access controls.
- List Media
Returns a page of media files in the Sonix account, optionally filtered by status, folder or name.
- List Users
Returns the users in the Sonix account with their names, emails and roles.
- Share Media
Shares a media file and its transcript with another Sonix user, view-only or editable.
- Transcribe File
Submits an audio or video file by URL to Sonix for transcription and returns the new media record.
- Translate Transcript
Starts translating a media file's transcript into another language.
- Update Media
Renames a Sonix media file, applies a custom label, or moves it to another folder.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from LiveAgent
LiveAgent to World News ApiREST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...
LiveAgent to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
LiveAgent to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
LiveAgent to MailchimpMailchimp marketing automation and email platform.
LiveAgent to StripeStripe is a payment processing platform for online businesses.
LiveAgent to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
More into Sonix
HubSpot to SonixHubSpot is your all-in-one stop for all of your marketing software needs.
Google Sheets to SonixGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to SonixGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to SonixGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
LiveAgent and Sonix, answered
What can start an automation from LiveAgent?
Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one.
What can your agent do in Sonix when something happens in LiveAgent?
Any of Sonix's 13 actions, including Create Folder, Update Media, Get Media and Get Summary. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Sonix to LiveAgent?
Yes. When something happens in Sonix, your agent can act in LiveAgent too. This page covers both directions: Sonix's triggers and LiveAgent's actions are listed here as well.
Do I have to build a connector for LiveAgent or Sonix?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use LiveAgent and Sonix without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.