Integration
Connect LiveAgent and ServiceWorks
When New conversation fires in LiveAgent, your agent runs Create Customer in ServiceWorks, or Job Completed in ServiceWorks to Add customer group in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want LiveAgent and ServiceWorks to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What LiveAgent and ServiceWorks can do together
From LiveAgent to ServiceWorks
When New conversation in LiveAgent
then Create Customer in ServiceWorks
From ServiceWorks to LiveAgent
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with LiveAgent and ServiceWorks
Triggers and actions 5 triggers · 19 actions
- New conversation
Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.
- New Customer
Triggers when a new customer (contact) is added in LiveAgent.
- New Customer (Experimental)
Triggers when a new customer (contact) is added in LiveAgent.
- Add customer group
Creates a new customer group in LiveAgent with a name and optional text and background colors.
- Add tag
Creates a new tag in LiveAgent that can be assigned to conversations.
- Get conversation
Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.
- List conversation messages
Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.
- List conversations
Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.
- List customer groups
Returns every customer group defined in the LiveAgent account, with each group's id and name.
- List tags
Returns every tag defined in the LiveAgent account, with each tag's id and name.
- Job Completed
Triggers when a ServiceWorks job in the last 30 days reaches your completed status.
- New Job
Triggers when a new job appears on the ServiceWorks calendar (scheduled from 30 days ago to 90 days ahead).
- Create Customer
Creates a new customer in ServiceWorks with contact details and a service address.
- Create Job
Creates a new job (work order) for a ServiceWorks customer, optionally scheduled.
- Find Customer by Phone
Finds ServiceWorks customers that have the given phone number.
- Get Customer Service History
Returns a ServiceWorks customer's past service jobs.
- List Jobs
Lists ServiceWorks calendar jobs in a date range, optionally filtered by technician, type or status.
- List Payments
Lists ServiceWorks payment history, one page at a time.
- Schedule Job
Schedules or reschedules a ServiceWorks job trip.
- Search Customers
Finds ServiceWorks customers by name or customer ID, with their addresses.
- Send Text to Customer
Sends an SMS text message to a ServiceWorks customer.
- Set Customer Note
Sets the note on a ServiceWorks customer.
- Set Job Note
Sets the note on a ServiceWorks job trip.
- Update Customer
Updates an existing ServiceWorks customer's name, company, email and phone numbers.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
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Questions
LiveAgent and ServiceWorks, answered
What can start an automation from LiveAgent?
Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one.
What can your agent do in ServiceWorks when something happens in LiveAgent?
Any of ServiceWorks's 12 actions, including Create Customer, Create Job, Send Text to Customer and Update Customer. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from ServiceWorks to LiveAgent?
Yes. When something happens in ServiceWorks, your agent can act in LiveAgent too. This page covers both directions: ServiceWorks's triggers and LiveAgent's actions are listed here as well.
Do I have to build a connector for LiveAgent or ServiceWorks?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use LiveAgent and ServiceWorks without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.