Integration
Connect LiveAgent to Powerlink
When New conversation fires in LiveAgent, your agent runs Add Contact in Powerlink. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want LiveAgent and Powerlink to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What LiveAgent can start in Powerlink
When New conversation in LiveAgent
then Add Contact in Powerlink
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with LiveAgent and Powerlink
Triggers and actions 3 triggers · 36 actions
- New conversation
Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.
- New Customer
Triggers when a new customer (contact) is added in LiveAgent.
- New Customer (Experimental)
Triggers when a new customer (contact) is added in LiveAgent.
- Add customer group
Creates a new customer group in LiveAgent with a name and optional text and background colors.
- Add tag
Creates a new tag in LiveAgent that can be assigned to conversations.
- Get conversation
Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.
- List conversation messages
Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.
- List conversations
Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.
- List customer groups
Returns every customer group defined in the LiveAgent account, with each group's id and name.
- List tags
Returns every tag defined in the LiveAgent account, with each tag's id and name.
- Add Account
Creates a new account record in Fireberry (formerly Powerlink).
- Add Contact
Create a new Contact record.
- Add Meeting
Create a new meeting (activity) record in Fireberry.
- Add Opportunity
Creates a new opportunity in Powerlink (Fireberry) linked to an account.
- Add Task
Create a new Task record.
- Add Ticket
Create a new support ticket record.
- Delete Account
Deletes an account in Fireberry (Powerlink) by its ID.
- Delete Contact
Delete a Contact record by id.
- Delete Meeting
Deletes a meeting record in Powerlink (Fireberry).
- Delete Opportunity
Delete an Opportunity record by id.
- Delete Task
Delete a Task record by id.
- Delete Ticket
Delete a support ticket by id.
- Get Account
Retrieve a single Account record by id.
- Get Contact
Retrieves a single Powerlink (Fireberry) contact by its ID, with all of its fields and values.
- Get Meeting
Retrieve a single meeting record by id.
- Get Opportunity
Retrieves a single opportunity by its ID, including all of its fields and values.
- Get Task
Retrieve a single Task record by id.
- Get Ticket
Retrieve a single support ticket by id.
- List Accounts
Returns the accounts in your Fireberry (Powerlink) account, with all of their fields and values including custom fields.
- List Contacts
Retrieve a list of Contact records.
- List Meetings
Lists meetings in your Fireberry account, with all of their fields and values.
- List Tasks
Lists tasks in your Fireberry (Powerlink) account, returning up to 50 tasks with all their fields.
- List Tickets
Lists tickets (cases) in your Fireberry account, returning the first page of up to 50 records with all their fields.
- Update Account
Update fields on an existing Account record by id.
- Update Contact
Update fields on an existing Contact record by id.
- Update Meeting
Update fields on an existing meeting record.
- Update Opportunity
Update fields on an existing Opportunity record by id.
- Update Task
Update fields on an existing Task record by id.
- Update Ticket
Update fields on an existing support ticket.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
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Questions
LiveAgent and Powerlink, answered
What can start an automation from LiveAgent?
Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one.
What can your agent do in Powerlink when something happens in LiveAgent?
Any of Powerlink's 29 actions, including Update Account, Update Contact, Update Meeting and Update Opportunity. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Powerlink to LiveAgent?
Powerlink has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads Powerlink's API documentation and adds it.
Do I have to build a connector for LiveAgent or Powerlink?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use LiveAgent and Powerlink without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.