Integration
Connect LiveAgent and Openlayer
When New conversation fires in LiveAgent, your agent runs Publish Record in Openlayer, or New Project in Openlayer to Add customer group in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want LiveAgent and Openlayer to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What LiveAgent and Openlayer can do together
From LiveAgent to Openlayer
When New conversation in LiveAgent
then Publish Record in Openlayer
From Openlayer to LiveAgent
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with LiveAgent and Openlayer
Triggers and actions 5 triggers · 29 actions
- New conversation
Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.
- New Customer
Triggers when a new customer (contact) is added in LiveAgent.
- New Customer (Experimental)
Triggers when a new customer (contact) is added in LiveAgent.
- Add customer group
Creates a new customer group in LiveAgent with a name and optional text and background colors.
- Add tag
Creates a new tag in LiveAgent that can be assigned to conversations.
- Get conversation
Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.
- List conversation messages
Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.
- List conversations
Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.
- List customer groups
Returns every customer group defined in the LiveAgent account, with each group's id and name.
- List tags
Returns every tag defined in the LiveAgent account, with each tag's id and name.
- New Project
Triggers when a new project is created in your Openlayer workspace.
- New Test Result
Triggers when a new test result is available for a data source. Useful for alerting on passing or failing model tests.
- Create Data Source
Creates a new data source in a project for streaming production data to Openlayer.
- Create Project
Creates a new AI or ML project in your Openlayer workspace.
- Create Test
Creates a data quality test in a project. Checks for duplicate rows, null values, or row counts.
- Delete Inference Pipeline
Delete an inference pipeline by its ID.
- Delete Project
Delete a project by its ID.
- Delete Test
Delete a test by its ID.
- Evaluate Test
Evaluates a test for a specific time range. Use after publishing records to get immediate results.
- Find Data Source
Finds a data source (inference pipeline) by name in a project.
- Find Project
Finds a project by name in your Openlayer workspace.
- Find Test Result
Finds test results for a data source, including whether each test passed or failed. Filter by outcome or test type to branch an automation on the result.
- Get Inference Pipeline
Retrieve the details around a specific inference pipeline.
- Get Project
Retrieves one project by its id. Openlayer has no single-project endpoint, so this reads the workspace's first 100 projects and returns the one matching the id.
- Get Test
Retrieve a test by ID.
- Get Test Result
Retrieves one test result by its id. Openlayer has no single-result endpoint, so this reads the data source's 100 most recent results and returns the matching one.
- List Inference Pipelines
List the authenticated user's inference pipelines under a project.
- List Projects
Lists the projects in your Openlayer workspace, optionally narrowed to one kind of project. Returns up to 100 projects.
- List Test Results
List all results for a test/goal under an inference pipeline.
- List Tests
Lists the tests in a project, optionally narrowed by kind, archived state or monitoring mode. Returns up to 100 tests.
- Publish Record
Publishes an LLM inference record to a data source for monitoring. Streams the model input, output, and metadata to Openlayer.
- Update Inference Pipeline
Update an inference pipeline.
- Update Project
Update a project.
- Update Test
Update a test (partial updates allowed).
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from LiveAgent
LiveAgent to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
LiveAgent to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
LiveAgent to MailchimpMailchimp marketing automation and email platform.
LiveAgent to StripeStripe is a payment processing platform for online businesses.
LiveAgent to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
LiveAgent to QuickBooks OnlineQuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...
More into Openlayer
Google Sheets to OpenlayerGoogle Sheets
Gmail to OpenlayerGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to OpenlayerGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Google Drive to OpenlayerGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
ActiveCampaign to OpenlayerActiveCampaign is a marketing automation, email marketing, and CRM platform.
Questions
LiveAgent and Openlayer, answered
What can start an automation from LiveAgent?
Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one.
What can your agent do in Openlayer when something happens in LiveAgent?
Any of Openlayer's 22 actions, including Create Data Source, Create Project, Create Test and Update Inference Pipeline. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Openlayer to LiveAgent?
Yes. When something happens in Openlayer, your agent can act in LiveAgent too. This page covers both directions: Openlayer's triggers and LiveAgent's actions are listed here as well.
Do I have to build a connector for LiveAgent or Openlayer?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.