Integration
Connect LiveAgent and Mural
When New conversation fires in LiveAgent, your agent runs Add comment in Mural, or New Mural in Mural to Add customer group in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want LiveAgent and Mural to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What LiveAgent and Mural can do together
From LiveAgent to Mural
When New conversation in LiveAgent
then Add comment in Mural
From Mural to LiveAgent
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with LiveAgent and Mural
Triggers and actions 5 triggers · 35 actions
- New conversation
Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.
- New Customer
Triggers when a new customer (contact) is added in LiveAgent.
- New Customer (Experimental)
Triggers when a new customer (contact) is added in LiveAgent.
- Add customer group
Creates a new customer group in LiveAgent with a name and optional text and background colors.
- Add tag
Creates a new tag in LiveAgent that can be assigned to conversations.
- Get conversation
Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.
- List conversation messages
Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.
- List conversations
Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.
- List customer groups
Returns every customer group defined in the LiveAgent account, with each group's id and name.
- List tags
Returns every tag defined in the LiveAgent account, with each tag's id and name.
- New Mural
Triggers when a new mural is created in the selected workspace.
- New Room
Triggers when a new room is created in a Mural workspace.
- Add area
Creates an area widget on a mural, with optional title, size, position, layout and style.
- Add comment
Adds a comment to a mural at a given position, optionally attached to a widget.
- Add folder
Creates a new folder in a Mural room, optionally nested inside an existing folder.
- Add room
Creates a room in a Mural workspace you have write access to.
- Add shape
Creates a shape widget (such as a rectangle or ellipse) on a mural.
- Add tag
Creates a tag in a mural, optionally applying it to widgets. Tag text is limited to 25 characters.
- Add text box
Creates a text box widget on a mural.
- Create Mural
Creates a new mural in a room you own, with an optional title, folder, size and background color.
- Create Sticky
Creates a sticky note on a mural, with optional text, position, size, shape, style and tags.
- Delete mural
Deletes a mural that the connected user owns.
- Delete room
Deletes a room that you own in Mural.
- Delete widget
Deletes a widget (sticky note, shape, text box, etc.) and its content from a mural.
- Duplicate mural
Creates a copy of an existing mural in the room (and optional folder) you choose, with a new title.
- Find murals by title
Searches a workspace for murals whose titles match the text you provide and returns the matching murals.
- Get current user
Returns the profile of the Mural user the connected account belongs to.
- Get mural
Returns the details of a single mural you have access to.
- Get room
Returns the details of a single Mural room, such as its name, type and workspace.
- Get workspace
Returns the details of a Mural workspace you have read access to.
- Invite users to mural
Invites people to a mural by email address or username. Invitees are notified by email; people invited by username are added to the mural immediately.
- List folders
Returns the folders in a Mural room that you have access to.
- List murals
Returns the murals you own or are a member of in a workspace, optionally filtered by status.
- List rooms
Returns the rooms in a Mural workspace that you have access to.
- List tags
Returns the tags defined in a mural.
- List widgets
Returns the widgets (sticky notes, shapes, text boxes, areas and more) on a mural, optionally filtered by widget type or parent widget. Drawings are not included.
- List workspaces
Returns all workspaces the connected Mural user is a member of.
- Update mural
Updates a mural's title, status, size, colors, folder and permission settings. Leave a field blank to keep its current value.
- Update room
Updates the name, description, visibility or favorite status of a Mural room.
- Update sticky note
Updates the text, position, size, style or other properties of an existing sticky note on a mural.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
LiveAgent and Mural, answered
What can start an automation from LiveAgent?
Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one.
What can your agent do in Mural when something happens in LiveAgent?
Any of Mural's 28 actions, including Create Mural, Create Sticky, Update mural and Update room. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Mural to LiveAgent?
Yes. When something happens in Mural, your agent can act in LiveAgent too. This page covers both directions: Mural's triggers and LiveAgent's actions are listed here as well.
Do I have to build a connector for LiveAgent or Mural?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use LiveAgent and Mural without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.