Integration
Connect LiveAgent to Moderation API
When New conversation fires in LiveAgent, your agent runs Add author in Moderation API. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want LiveAgent and Moderation API to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What LiveAgent can start in Moderation API
When New conversation in LiveAgent
then Add author in Moderation API
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with LiveAgent and Moderation API
Triggers and actions 3 triggers · 25 actions
- New conversation
Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.
- New Customer
Triggers when a new customer (contact) is added in LiveAgent.
- New Customer (Experimental)
Triggers when a new customer (contact) is added in LiveAgent.
- Add customer group
Creates a new customer group in LiveAgent with a name and optional text and background colors.
- Add tag
Creates a new tag in LiveAgent that can be assigned to conversations.
- Get conversation
Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.
- List conversation messages
Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.
- List conversations
Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.
- List customer groups
Returns every customer group defined in the LiveAgent account, with each group's id and name.
- List tags
Returns every tag defined in the LiveAgent account, with each tag's id and name.
- Add author
Creates a new author (a user of your platform) in Moderation API so their content and behavior can be tracked and moderated.
- Add wordlist
Creates a new wordlist in your Moderation API organization, optionally filled with an initial set of words. Add the wordlist to a policy to use it in moderation.
- Add words to wordlist
Adds words or phrases to an existing wordlist. Words already on the list are ignored.
- Block author
Blocks an author so they cannot post new content until they are unblocked.
- Delete author
Deletes an author, resetting their status, blocks, trust level, metrics and action history. The author is recreated with a clean record the next time their content is moderated.
- Extract All Data
Analyzes a piece of text and returns all data found in it — email addresses, phone numbers, URLs, addresses, names and other personal information or wordlist matches — along with the overall moderation result.
- Get author
Returns an author's details, including their status, trust level, block details, risk level, content metrics and metadata.
- Get Moderated Text
Submits a piece of text for moderation and returns the moderated text (with any personal information or banned words masked), along with whether it was flagged and the recommended action.
- Get Moderation Object
Submits a structured object made of several named text, image, video or audio parts (for example a profile's name, bio and avatar) for moderation, and returns the evaluation, the recommended action and the per-policy results.
- Get wordlist
Returns a single wordlist, including its name, strict-mode setting and every word it contains.
- List authors
Returns the authors in your Moderation API project, with their status, trust level and content metrics. By default the most recently active authors come first.
- List queue items
Returns the items in a review queue, with the queue's own filters applied. By default only items still waiting for review are returned.
- List wordlists
Returns the wordlists in your Moderation API organization, with each wordlist's name, description and creation date.
- Moderate content
Submits text, an image, a video, audio or a structured object for moderation and returns whether it was flagged, the recommended action (allow, review or reject) and the per-policy results.
- Resolve queue item
Marks an item in a review queue as resolved, removing it from the queue's pending list.
- Send feedback
Sends a feature request, bug report or other feedback to the Moderation API team, who may reply by email.
- Unblock author
Unblocks a blocked or suspended author so they can post new content again.
- Update author
Updates an existing author's profile in Moderation API, such as their name, email, company, trust level or metadata, and returns the updated author.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
LiveAgent and Moderation API, answered
What can start an automation from LiveAgent?
Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one.
What can your agent do in Moderation API when something happens in LiveAgent?
Any of Moderation API's 18 actions, including Send feedback, Update author, Add author and Add wordlist. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Moderation API to LiveAgent?
Moderation API has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads Moderation API's API documentation and adds it.
Do I have to build a connector for LiveAgent or Moderation API?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use LiveAgent and Moderation API without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.