Integration
Connect LiveAgent and Mattermost
When New conversation fires in LiveAgent, your agent runs Post Message in Mattermost, or New Channel in Mattermost to Add customer group in LiveAgent. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want LiveAgent and Mattermost to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What LiveAgent and Mattermost can do together
From LiveAgent to Mattermost
When New conversation in LiveAgent
then Post Message in Mattermost
From Mattermost to LiveAgent
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with LiveAgent and Mattermost
Triggers and actions 5 triggers · 33 actions
- New conversation
Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.
- New Customer
Triggers when a new customer (contact) is added in LiveAgent.
- New Customer (Experimental)
Triggers when a new customer (contact) is added in LiveAgent.
- Add customer group
Creates a new customer group in LiveAgent with a name and optional text and background colors.
- Add tag
Creates a new tag in LiveAgent that can be assigned to conversations.
- Get conversation
Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.
- List conversation messages
Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.
- List conversations
Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.
- List customer groups
Returns every customer group defined in the LiveAgent account, with each group's id and name.
- List tags
Returns every tag defined in the LiveAgent account, with each tag's id and name.
- New Channel
Triggers when a new public channel is created in a Mattermost team.
- New user
Triggers when a new user joins the selected Mattermost team.
- Add direct channel
Creates (or returns the existing) direct message channel between two users.
- Add Reaction
Adds an emoji reaction to a Mattermost post.
- Add user
Creates a new user account on the Mattermost server and returns the created user.
- Add User to Channel
Adds a user to a Mattermost channel.
- Add user to team
Adds a user to a team, making them a team member.
- Create Channel
Creates a public or private channel in a Mattermost team.
- Delete channel
Deletes (archives) a Mattermost channel, or permanently deletes it when requested.
- Delete Post
Deletes a Mattermost post.
- Delete reaction
Removes a user's emoji reaction from a post.
- Find channels by name
Searches a team's public channels (and channels you belong to) whose name or display name matches a search term, and returns the matching channels.
- Find posts by terms
Searches the posts in a team for the given search terms and returns the matching posts.
- Find User by Email
Finds a Mattermost user by email address.
- Find user by username
Finds a Mattermost user by their username and returns the user's profile.
- Get channel
Returns a Mattermost channel's details (name, display name, team, type, purpose and header) by its channel ID.
- Get Post
Returns a single Mattermost post by its ID.
- Get team
Returns a Mattermost team by its ID.
- Get user
Returns a Mattermost user's profile by their user ID.
- List channels
Returns the public channels on a Mattermost team.
- List posts
Returns the most recent posts in a Mattermost channel, newest first, optionally limited to posts changed since a time or before/after a given post.
- List Teams
Returns the Mattermost teams you belong to.
- List users
Returns users on the Mattermost server, optionally limited to a team, channel or group, or filtered by role and active status.
- Pin post
Pins a post to the channel it was posted in.
- Post Message
Posts a new message to a Mattermost channel, optionally as a reply in a thread.
- Remove user from channel
Removes a user from a channel.
- Update channel
Updates a channel's name, display name, purpose, header or other settings. Only the fields you fill in are changed.
- Update Post
Changes the text of an existing Mattermost post.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
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Questions
LiveAgent and Mattermost, answered
What can start an automation from LiveAgent?
Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one.
What can your agent do in Mattermost when something happens in LiveAgent?
Any of Mattermost's 26 actions, including Create Channel, Post Message, Update channel and Update Post. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Mattermost to LiveAgent?
Yes. When something happens in Mattermost, your agent can act in LiveAgent too. This page covers both directions: Mattermost's triggers and LiveAgent's actions are listed here as well.
Do I have to build a connector for LiveAgent or Mattermost?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use LiveAgent and Mattermost without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.